Improve the talk script! It is important to analyze where the problems are based on the results and to repeatedly implement the PDCA cycle.
I often hear comments like 'I tried telemarketing, but it’s not effective.' When I ask such customers, 'How many appointments have you been able to secure?' most of them have a rough idea of the number of appointments. However, when I ask, 'How many of those have connected with the person in charge?' many customers respond that they haven't tracked those figures, indicating that the results prior to the appointment are not quantified. *For more details on the column, you can view it through the related link. Please feel free to contact us for more information.
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