[Problem Example] "I want to reduce the time spent on phone calls!" We will make it happen.
From one-time support to inquiry handling. A small-scale call center with immediate phone support capabilities, also available for English assistance.
Isn't it true that a lot of time is spent responding to inquiries over the phone? In manufacturing and sales, it is common to receive calls related to products. When it comes to new products, specialized questions, or calls from overseas, the number of employees who can handle these inquiries may be limited. If there are many calls that only specific employees can handle, even if they want to focus on other tasks, they end up spending time on the phone. This can lead to a decrease in productivity. - There are limited employees who can handle inquiry calls, and they are becoming exhausted. - There are too many inquiry calls, making it difficult to attend to other tasks. - There are few employees who can handle inquiries in English, leading to a concentration of burden. - Even common questions are routed to specific employees. Such concerns can be resolved by implementing a telephone answering service or a small-scale call center! 【Benefits of Implementation】 - There will be no ringing phones in the office, allowing for mental peace. - Time spent on answering calls can be redirected to other tasks. - Complaints from customers about "not answering the phone (or being slow)" will disappear.
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basic information
【Our Features】 - Operators are full-time employees who have received more than six months of training and hold qualifications (Secretary Certification + Telephone Response Skill Certification) - FAQ support is available depending on the plan - Order taking over the phone and guidance for web orders are available depending on the plan - There is a "Post-Response Transfer Service" that connects necessary calls to smartphones like an internal extension - English support is also available
Price information
You can use it as a custom-made service. We will provide a quote tailored to your preferences, so please feel free to contact us.
Delivery Time
P3
※Delivery times may vary depending on the quantity of the manual. Please feel free to contact us.
Applications/Examples of results
Many manufacturers and retailers are using our services. Call center and telephone answering services for small businesses. <Usage Plans> CUBE Telephone Answering Service Standard Plan CUBE Telephone Answering Service Receptionist Plan CUBE Telephone Answering Service English Support Plan *Please feel free to contact us for more details.
Company information
Osaka L.C. Center Co., Ltd. is a company that focuses on telephone answering services, as well as BPO services, call center operations, property rental business, and management of rental offices. CUBE's telephone answering service provides high-level telephone answering services in fields that require high-quality telephone responses, including professional services and areas that require foreign language support. CUBE's rental offices and shared offices (commonly referred to as "virtual offices") achieve significant cost reductions and offer low monthly base fees and various optional charges. Additionally, the cost savings are allocated to enhancing facilities and training and educating telephone response staff, thereby improving the quality of the services provided.