[Model Case] CRM Implementation - Nighttime/Early Morning, Weekends and Holidays, Outside Business Hours

basic information

**Customer Challenges:** - Although the number of phone calls is low, a 24/7 phone reception service is essential. However, phone support outside of business hours is handled by employees on a rotating basis, leading to increased costs and workload. - Aiming for sales expansion, they are considering 24/7 order reception via phone, but cannot afford the labor costs of hiring new employees. - They are currently using voicemail for calls during holidays and outside business hours, but feel they are missing out on new customers, so they would like to start a small-scale phone answering service or call center for those times. - Calls outside of business hours are forwarded to a mobile phone, but there are times when they cannot answer, which is problematic. - They want to prevent missed calls during periods of increased incoming calls, such as when running large media advertisements or during campaign periods. *For more details, please refer to the PDF document or feel free to contact us.*

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Applications/Examples of results

【Examples of Use】 ■ Real Estate Management Company - First reception agency for various failures and repairs such as water, electricity, and gas ■ IT-related Companies such as Medical Device and Precision Machinery Manufacturers, Server Maintenance - First reception of failures and referral to maintenance companies ■ Mail Order Company - Order reception phone agency ■ Restaurants, Beauty Salons, General Hospitals, Dental Clinics - Reservation phone reception agency ■ Home Medical Care - Inquiry reception phone agency for patients ■ Retail and Stores - Inquiry reception phone agency regarding products *For more details, please refer to the PDF materials or feel free to contact us.