[Model Case] CRM Implementation - Nighttime/Early Morning, Weekends and Holidays, Outside Business Hours
Available for use from just one call, only on necessary days and time slots! It can reduce costs, expand sales, and lighten the workload.
Our company provides CRM (Call Center) services. We address challenges faced by customers, such as "phone support outside of business hours is handled by employees on a rotating basis, leading to costs and workload issues," and "we want to prevent missed calls when we run large media advertisements or during campaign periods when call volume increases." We offer services including handling various inquiries, providing answers based on Q&A, collecting callback contact information, hearing the purpose of calls, managing response history, and business reporting. Our service can provide a low-cost telephone answering call center tailored to your needs, available only during the necessary days and time slots, including evenings, early mornings, weekends, and holidays. [Services Provided] ■ Handling various inquiries ■ Answers based on Q&A ■ Collecting callback contact information and hearing the purpose of calls ■ Managing response history and business reporting *For more details, please refer to the PDF document or feel free to contact us.
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**Customer Challenges:** - Although the number of phone calls is low, a 24/7 phone reception service is essential. However, phone support outside of business hours is handled by employees on a rotating basis, leading to increased costs and workload. - Aiming for sales expansion, they are considering 24/7 order reception via phone, but cannot afford the labor costs of hiring new employees. - They are currently using voicemail for calls during holidays and outside business hours, but feel they are missing out on new customers, so they would like to start a small-scale phone answering service or call center for those times. - Calls outside of business hours are forwarded to a mobile phone, but there are times when they cannot answer, which is problematic. - They want to prevent missed calls during periods of increased incoming calls, such as when running large media advertisements or during campaign periods. *For more details, please refer to the PDF document or feel free to contact us.*
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Applications/Examples of results
【Examples of Use】 ■ Real Estate Management Company - First reception agency for various failures and repairs such as water, electricity, and gas ■ IT-related Companies such as Medical Device and Precision Machinery Manufacturers, Server Maintenance - First reception of failures and referral to maintenance companies ■ Mail Order Company - Order reception phone agency ■ Restaurants, Beauty Salons, General Hospitals, Dental Clinics - Reservation phone reception agency ■ Home Medical Care - Inquiry reception phone agency for patients ■ Retail and Stores - Inquiry reception phone agency regarding products *For more details, please refer to the PDF materials or feel free to contact us.
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Company information
Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through our back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.