[Case Study] Telephone Answering Service for Judicial Scriveners (Professional Services)

P Mark obtained! We provide the peace of mind of handling incoming calls at our in-house center.

We would like to introduce a case study on the implementation of a telephone answering service for judicial scriveners (professional services). While calls are being forwarded during outings, there are often instances where they cannot be answered, which may lead to missing new cases. Additionally, there are challenges such as interruptions in work due to phone handling, making it difficult to concentrate. CUBE's telephone answering service has been providing telephone answering for judicial scrivener offices for many years, with a cumulative record of over 150,000 received calls. We can accurately listen to and appropriately respond to inquiries that involve many specialized terms related to registration, deposits, and adult guardianship, such as those from bank inheritance offices and municipal welfare departments. [Challenges] ■ While calls are being forwarded during outings, there are often instances where they cannot be answered, which may lead to missing new cases. ■ Due to a shortage of staff, there are times when calls are difficult to connect, raising concerns about losing the trust of business partners. ■ Work is interrupted due to phone handling, making it difficult to concentrate. ■ It is cost- and time-prohibitive to hire office staff solely for phone handling. *For more details, please refer to the related links or feel free to contact us.

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