[Model Case] CRM Implementation - Consolidation of Store Representative Phone Calls into Call Center Operations

basic information

**Customer Challenges:** - Due to being unable to answer calls while serving customers, there have been many complaints arising from a low response rate. - Customer satisfaction has decreased due to being passed around and receiving different answers depending on the store (branch). - During phone calls, customers in-store are left waiting, leading to a decline in service quality and a loss of business opportunities, which we want to improve. - Time spent on phone calls at the store (branch) leads to an inability to focus on core business tasks, resulting in overtime; we want to improve the workload and reduce costs. - The head office is unable to grasp the inquiries from customers entering the store (branch), preventing us from utilizing customer feedback for improvements and development. - There is variability in skills and quality due to phone handling being done at each store (branch). *For more details, please refer to the PDF document or feel free to contact us.*

Price range

Delivery Time

Applications/Examples of results

【Examples of Target Industries】 ■ Banks (branches, ATMs), restaurants (dining establishments, izakayas, bento shops), accommodation facilities (hotels, inns) ■ Karaoke shops, movie theaters, convenience stores, 100 yen shops, rental DVDs, CDs ■ Department stores (depato, supermarkets), home centers, discount stores ■ Drugstores, travel agencies, real estate companies, tutoring schools *For more details, please refer to the PDF document or feel free to contact us.