Transfer calls to smartphones by person in charge and by matter. This balances the reduction of the burden of phone handling with the improvement of customer response capabilities.
"Do you think that using a telephone answering service means that all calls will be returned later?" At My Team108, our secretary staff confirm the caller's name and purpose before connecting them to the appropriate person, just like an internal phone call, through our "after-answer transfer" service available in all plans. 【Benefits of After-Answer Transfer】 - Selectively transfer only necessary calls to the staff's smartphones - Smoothly handle urgent calls - Provide message services such as "Please tell them I will call back in 5 minutes" If you are unable to answer calls while on the move or in a meeting, we can handle calls on your behalf (during meetings) and provide a text report of the call content. This allows for flexible phone handling that minimizes interruptions to your work while ensuring that customers are not kept waiting.
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basic information
【Our Features】 - Operators are full-time employees who have received more than six months of training and hold qualifications (Secretary Certification + Telephone Response Skills Certification). - Extensive experience in handling calls for professional services. - Able to communicate return times according to the schedule. - Reporting of call content can be done via Slack, Chatwork, LINE, LINEWORKS, Google Chat, and Microsoft Teams, in addition to email. - Privacy Mark certification obtained.
Price information
You can use our services on a made-to-order basis. We will provide a quote tailored to your needs, so please feel free to contact us.
Delivery Time
P3
※The delivery date may vary depending on the quantity of the manual. Please feel free to contact us.
Applications/Examples of results
Many IT companies are using our services. Small-scale call center and telephone answering service <Usage Plans> Personal Plan: From 15,000 yen per month (excluding tax) Standard Plan: From 30,000 yen per month (excluding tax) Japanese-English Personal Plan: From 15,000 yen per month (excluding tax) *Please feel free to contact us for more details.
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Company information
Osaka L.C. Center Co., Ltd. is a company that focuses on telephone answering services, as well as BPO services, call center operations, property rental business, and management of rental offices. CUBE's telephone answering service provides high-level telephone answering services in fields that require high-quality telephone responses, including professional services and areas that require foreign language support. CUBE's rental offices and shared offices (commonly referred to as "virtual offices") achieve significant cost reductions and offer low monthly base fees and various optional charges. Additionally, the cost savings are allocated to enhancing facilities and training and educating telephone response staff, thereby improving the quality of the services provided.
