The confusion in B2B ordering and fulfillment starts from not being able to see "Where are we now?" We will standardize the status from order to shipment and reduce the effort required for inquiries.
The difficulty in order processing is caused more by the lack of "shared status" than by the workload itself. In B2B, the mixture of inventory items, made-to-order products, partial deliveries, and direct shipments complicates the order status. Without a defined status, the exchanges of "progress checks" between sales, shipping, accounting, and customers increase, leading to mistakes and delays. As a result, inquiries also rise, exhausting the on-site staff. This service defines the statuses from order to shipment to invoicing and designs who does what to move to the next step (trigger). It also incorporates this into the display and notifications of the EC/order management system, aiming to increase customer self-resolution and reduce inquiry workload and incidents. ■ Service Offerings (3 points) - Business flow inventory (organization of inventory/made-to-order/partial delivery/direct shipment) - Status design (definition, transition, responsibility, trigger) - Notification/display design (customer display, internal operations, exception handling) Deliverables: Order/shipping status definition document + transition diagram + notification template + operational rules *Please provide the current flow from order to shipment (either in Excel or verbally). We will make the status a "common language."
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basic information
■Provided Content Basic Philosophy of Status Design - Having too few or too many "states" leads to failure. - Separate the states shown to customers from those used internally. - Clearly define transition conditions (what happens to move to the next state). Standard Status Examples (Base) - Reception (Order Received) - Under Review (Condition Check/Credit Check/Inventory Check) - In Arrangement (Procurement/Manufacturing Arrangement) - Preparing for Shipment (Picking/Packing) - Shipped (Tracking Number Issued) - Partially Shipped (Remaining Arrangement in Progress) *If necessary - Completed (Delivery Completed) - On Hold/Stopped (Insufficient Information/Credit Denied/Customer Reasons) *If necessary Branch Design (Essential for B2B) - In-Stock Items: Reception → Preparing for Shipment → Shipped → Completed - Made-to-Order: Reception → Under Review → In Production → Preparing for Shipment → Shipped → Completed - Direct Shipping: Reception → In Arrangement → Direct Shipping Arrangement → Shipped → Completed - Partial Shipment: Partial Shipment → Partially Shipped → Remaining Shipment → Completed Notification/Display Design (Reduce Inquiries) - For Customers: Status Display + Next Expectations (Estimated Delivery Time) - For Internal Use: Assigned Personnel, Deadlines, Alerts (Delays/Exceptions) - Email Notification Templates: Reception, Shipment, Delay, Partial Shipment, Cancellation, etc. Exception Handling Design - Stockouts, Specification Changes, Delivery Rescheduling, Delivery Accidents, Returns - Determine who makes the judgment at which state and what to notify the customer.
Price information
1.2 million yen to 5 million yen (varies based on the number of shipping patterns, exceptions, and integration scope) - Design-focused (definition document + transition diagram + notification template): 1.2 to 2.2 million yen - Standard (branching/exceptions + customer display + alert design): 2.2 to 3.6 million yen - Expansion (multiple locations/3PL/core alignment, up to implementation specifications): 3.6 to 5 million yen * "Estimate required" notation is also acceptable.
Delivery Time
※Minimum 3 weeks / Standard 1 to 2 months
Applications/Examples of results
■Concerns Many inquiries asking, "When will it be available?" Different departments use different terms for the status, causing confusion. A mix of partial deliveries, direct shipments, and made-to-order production is leading to management breakdown. The responsibility for shipping delays is becoming ambiguous. There is no information to show customers, resulting in increased phone inquiries. ■Approach Pre-sharing: Characteristics of products/shipping patterns (inventory/made-to-order/direct shipment/partial delivery) Inventory: Organize the current flow and causes of inquiries. Status design: Confirm names, definitions, transitions, and responsibilities. Display/notification design: Separate designs for customer display and internal operations. Verification: Conduct transition tests with representative cases (including exceptions). Establishment: Standardize with operational rules and templates (improvement support available). ■Uses Reduction of inquiries (self-resolution of progress checks). Standardization from order to shipment (common language between departments). Organization of operations for partial deliveries/direct shipments/made-to-order production. Early detection of delays and exceptions (accident prevention). ■Example of Achievements (format without company name) Consumables with high shipping volume → Reduced inquiries through status standardization. Parts with many partial deliveries → Prevented confusion through visibility during partial deliveries. Industrial materials with mixed direct shipments → Clarified responsibility through branching design.
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