Visualize the quality of customer service! Increase customer satisfaction with Time Prism!
In the retail industry, improving the quality of customer service is essential for enhancing customer satisfaction. In particular, employees' customer service skills, such as how they interact with customers and explain product knowledge, significantly impact sales. However, the current customer service skills tend to be subjective, making it challenging to identify areas for improvement. The Time Prism subscription version records customer service interactions on video and visualizes improvement points by analyzing differences in work time and actions. It is an analysis tool that can be used effortlessly, from training and skill inheritance to improving customer service. First, let's identify customer service challenges with Time Prism and aim to enhance customer satisfaction. 【Usage Scenarios】 - Customer service in stores - Creating sales floors - Warehouse management - Phone responses - Handling complaints 【Benefits of Implementation】 - Standardization of customer service and sales floor creation skills - Sharing techniques for efficient warehouse management - Improvement in customer satisfaction - Increase in sales
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basic information
【Features】 - Record customer service interactions and store layout creation on video - Visualize differences in work time and actions - Clearly identify improvement points - Easily create within an educational video manual tool - Simple operability 【Our Strengths】 Our company aims to evolve Industrial Engineering (IE) to a higher level by integrating the know-how we have cultivated in the IE field with high-value-added information and IT technology. We strive to embody a friendly and enjoyable IE, developing and providing solutions that can benefit everyone, regardless of industry or scale, and contribute to Japanese manufacturing through our business activities.
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Company information
Our company will evolve the field of Industrial Engineering (IE) to a higher level by integrating the know-how we have cultivated in the IE field with high-value-added information and IT technologies. We aim to realize a friendly and enjoyable IE, developing and providing solutions that can assist everyone, regardless of industry or size, and we will engage in business activities to contribute to Japan's manufacturing industry.
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