The key factor was the integration with IZUMO PBX! It resolved the reception forwarding issues caused by the free address system in the office.
We would like to introduce a case where the "Smart at reception" system was implemented at Aijec Group Co., Ltd. At the company, administrative staff were handling reception phone calls, and it was anticipated that transitioning to a free address system would make it difficult to manage these calls. Additionally, every time a visitor arrived, reception duties would arise, preventing staff from focusing on their main tasks. To address this, they implemented our system, which has a proven track record of integration with the already installed IZUMO PBX. This helped prevent confusion in reception duties, and depending on the operation of the location, unnecessary call handling was eliminated, allowing staff to concentrate on their own work. 【Reasons for Implementation】 - Administrative staff were handling reception phone calls, but it was anticipated that transitioning to a free address system would complicate call management. - Administrative staff were handling reception phone calls, but every time a visitor arrived, reception duties would arise, making it difficult to focus on their main work. - A system was needed to connect reception phone calls directly to each employee's smartphone. *For more details, please download the PDF or feel free to contact us.*
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【Introduction Effects】 ■ Although confusion in reception duties was anticipated due to the implementation of free address, it was possible to prevent such confusion. ■ By operating the base, unnecessary referrals have been eliminated, allowing us to concentrate on our own tasks. *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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Our company, founded in 2000 as part of the SoftBank Group, is a software development firm specializing in system integration, product development, and public sector solutions. As a pioneer in kintone-based development, we provide a wide range of system solutions tailored to our clients’ needs. Our iPad-based reception system, “Smart at reception,” has been widely adopted by major enterprises. It has earned an average user rating of 4.2 or higher on ITreview, a leading IT and SaaS comparison platform, and has continuously received the ITreview Grid Award for its outstanding performance and customer satisfaction. In the kintone domain, we have completed over 1,400 system implementations and were honored with the CYBOZU AWARD for three consecutive years in the SI category. In addition, we received the Sales Advisor of the Year Award in 2020, reflecting our strong technical expertise and commitment to customer success.



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