Reception DX Case Study | Eliminating Landlines with Teams Call Support for Smart Reception

Elimination of fixed phones, internal extension number tables, and seating charts in the Teams call handling reception system. Removal of intermediary tasks and improved security through cloud management of records.

We would like to introduce a case where a global architectural design firm solved the remaining reception challenges after eliminating fixed phones by implementing an iPad reception system integrated with Teams calls. ■Challenges Before Implementation: Aiming for a location-independent work style, Microsoft Teams was introduced, successfully eliminating fixed phones. While internal communication could now be conducted via the Teams app on smartphones and PCs, there remained a challenge in finding a system compatible with Teams calls for the office reception. ■Solution: The Smart at reception system was implemented as a reception system compatible with Teams calls. Visitors can search for the responsible person on an iPad and make a call via the Teams app simply by pressing the call button. ■Effects After Implementation: The fixed phone, internal extension number list, and seating chart that were previously at the reception have been replaced with just the iPad, simplifying the reception process. The elimination of intermediary tasks has allowed the administrative staff to focus on other duties, and visitor entry records can now be managed in the cloud, enhancing security as well. *For more details about the service, please download the PDF or feel free to contact us.

Other information systemsEntrance and exit control system