Reception DX Case Study | Revamping the Reception System and Streamlining Reception Services with the Headquarters Relocation

While retaining phone functionality, it also supports email and chat notifications as well as QR code issuance. With the reception renewal aligned with the headquarters relocation, the burden on the general affairs department has been significantly reduced.

As part of the headquarters relocation project, we would like to introduce a case where the traditional fixed phone reception was revamped into an iPad reception system, achieving greater efficiency in the reception process. ■Challenges Before Implementation: Previously, the General Affairs Department received reception calls via fixed phones and managed the operations internally. This process took a lot of time, placing a heavy workload on the General Affairs Department, which resulted in cases where visitors had to wait. We began considering a new reception system at the time of the headquarters relocation. ■Solution: We implemented Smart at reception, which retained the phone functionality while enhancing basic features such as notification functions using email and chat, as well as issuing QR codes. This created a reception flow that allowed direct calls to the visiting departments without going through the General Affairs Department. The ability to expand functionality in the future without additional costs was also a decisive factor in our selection. ■Effects After Implementation: The number of receptions handled by the General Affairs Department significantly decreased, allowing for smoother responses to visitors. The enhanced search functionality also reduced the number of visitors who would simply request to call the representative. *For more details about the service, please download the PDF or feel free to contact us.

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