Reception DX Case Study | Centralized Management of Reception Information Across Multiple Locations to Achieve Advanced Reception Services

Achieve an advanced office with a space-saving, low-cost reception system using iPads. Manage reception information from multiple locations collectively and enhance security.

We would like to introduce a case where an ICT service company, which has adopted the concept of "harmony between advancement and nature" during its relocation, has revamped its reception system to an iPad format, creating an advanced and sophisticated reception environment. ■Challenges Before Implementation: Prior to the move, the reception displayed a list of employees and their extension numbers on a PC monitor, requiring visitors to check the list and make calls to the extensions. While this was a lower-cost operation than having reception staff, the appearance was rugged and did not align with the concept of the new office, which posed a challenge. ■Solution: We introduced Smart at reception, which can handle visitors without staff and combines space-saving, low-cost, energy-efficient, and intuitive operation typical of smart devices. The combination of an iPad and a highly versatile app also reduced the operational and maintenance burden. ■Effects After Implementation: The need for the general affairs department to handle phone transfers was eliminated, and the full disclosure of the list was no longer necessary, enhancing security. The same system was also deployed in our branches in Osaka and Fukuoka, establishing a system that allows the Tokyo headquarters to comprehensively grasp reception information across multiple locations. *For more details about the service, please download the PDF or feel free to contact us.

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