Reception DX Case Study | Achieving Free Addressing and Reception Renewal with Dialpad Integration

Abolishing the paper internal phone directory and integrating with Dialpad. Reception is completed simply by searching for employees from an iPad, eliminating dialing mistakes.

We would like to introduce a case where, in conjunction with the transition to a free-address system at our headquarters office, we revamped the reception operations from a paper internal phone number list to an iPad reception system. ■Challenges Before Implementation: Previously, a paper list of internal phone numbers was placed at the reception, and visitors were required to input the phone number of the person they were visiting. With the shift to a free-address system, it became impossible to link extensions to specific handsets, necessitating a change in reception operations while transitioning to the cloud IT phone service Dialpad. ■Solution: We implemented Smart at reception, which can be integrated with Dialpad. Visitors can complete their check-in by simply searching for employees on the iPad, eliminating the need for manual input of phone numbers. As a cloud service, it allows for immediate online updates during departmental transfers, significantly reducing operational burdens. ■Effects After Implementation: There have been no more misdialed numbers or incorrect calls due to unclear departments, and visitors have responded positively. The sophisticated UI has also contributed to the promotion of the free-address system. *For more details about the service, please download the PDF or feel free to contact us.

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