Reception DX Case Study | Abolishing Landlines and Implementing Free Addressing

Direct calls from the reception to smartphones. With LINE WORKS integration, notification methods can be selected for each employee, reducing the workload of message forwarding.

We would like to introduce a case where the reception operation, which relied on fixed phones, was revamped with an iPad reception system and integration with LINE WORKS, in the context of transitioning to a free address system for a floor with approximately 200 members. ■Challenges Before Implementation: Each employee was provided with a fixed phone, and calls from the reception were directed to each individual's fixed phone. As the business expanded and the number of employees increased, the floor became cramped, prompting consideration of a free address system. However, as long as fixed phones were in place, employees could not freely move their seats, making it urgent to adapt reception calls to smartphones. ■Solution: Based on the successful prior implementation in a department in Tokyo, we expanded Smart at reception to the Osaka location. We established a system that allows reception calls to ring directly to each employee's smartphone. Through integration with LINE WORKS, employees can freely choose their notification method from both phone calls and LINE WORKS notifications. ■Effects After Implementation: The workload of handling reception calls was significantly reduced, eliminating interruptions for responding employees. The transition to a free address system also led to the creation of workspaces and the realization of a paperless environment. *For more details about the service, please download the PDF or feel free to contact us.

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