Reception DX Case Study | Simultaneous Implementation at 62 Locations Nationwide and Removal of Landlines

Unified reception at 62 locations nationwide on iPads through ConnecTalk integration. Achieved cross-location operations with cloud management, eliminating the hassle of intermediaries.

We would like to introduce a case where an information service company operating 78 locations has simultaneously implemented an iPad reception system at 62 sites, achieving the removal of fixed phones and promoting telework. ■Challenges before implementation: During the COVID-19 pandemic, while the cloudification of internal systems was progressing, the main phone and reception phone could only be handled with fixed phones. Some employees were forced to come to the office to answer calls, hindering the promotion of telework. ■Solution: By integrating the cloud PBX service ConnecTalk with Smart at reception, a system was established that directly connects calls to the responsible person's smartphone through visitor reception operations. Notifications to Microsoft Teams chat groups were also set up for calls directed to departments, successfully achieving the complete removal of fixed phones. ■Effects after implementation: The hassle of intermediary calls was eliminated, reducing visitor wait times. The cloud management screen allows for centralized management of all locations, enabling the same reception response method even during business trips across different sites. *For more details about the service, please download the PDF or feel free to contact us.

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