Reception DX Case Study | Reducing Management Burden through Reception Renewal Accompanying Cloud PBX Migration

No installation required, just place the iPad. With the renewal of the reception in line with the migration to cloud PBX, remote setting changes and portability during building relocation are also easy.

We would like to introduce a case where the transition to a cloud-based PBX prompted a complete overhaul of the traditional reception system into an iPad-based reception system, significantly reducing the burden of management and operations. ■Challenges Before Implementation: The previously used reception system was not compatible with the cloud PBX, necessitating the selection of a new reception system alongside the PBX upgrade. Additionally, the traditional reception system required connecting a dedicated computer to a specialized phone network for configuration changes and uploading files via USB memory, making management tasks cumbersome. ■Solution: We implemented Smart at reception, which meets three requirements: mobile phone compatibility, cloud service, and ease of installation, at our headquarters in Nagoya and Tokyo. The system operates on the LTE connection of the iPad, allowing for two types of reception methods: direct calls to employees and calls directed to the general affairs department. It can be installed without any construction work and can be easily transported and used when moving to a new office building. ■Effects After Implementation: The cloud management interface allows for remote configuration changes, eliminating the need for on-site visits. With the necessary equipment reduced to just the iPad, troubleshooting during issues has also become easier. *For more details about the service, please download the PDF or feel free to contact us.

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