Reception DX Case Study | Achieving Free Address Reception through Teams Notifications

Solve reception issues after the discontinuation of fixed-line phones with UniTalk integration. The Teams app will ring simultaneously during reception operations, ensuring reliable support even with free address arrangements.

We will introduce a case where the challenges of reception after completely eliminating fixed phones due to the reduction and relocation of the office, along with the establishment of telework, were solved through the iPad reception system and integration with UniTalk. ■Challenges before implementation: Due to the establishment of telework during the COVID-19 pandemic, the number of employees coming to the office decreased, leading to plans for downsizing and relocating the office. As we transitioned from fixed desks to free address, we eliminated about 30 fixed phones and consolidated them into iPhones. However, since the reception relied on internal phone functions, visitors were unable to contact employees. ■Solution: We implemented Smart at reception, which has a proven track record of integration with UniTalk. We established a system where when visitors perform reception operations, the Teams apps of the responsible department members ring simultaneously through UniTalk. The fact that installation is completed simply by connecting the iPad to the internet without the need for construction also contributed to the swift relocation process. ■Effects after implementation: Reception for visitors, including delivery personnel and suppliers, can be operated without issues even in a free address environment. The reliability as a SoftBank-related company also served as a reassuring factor for the implementation. *For more details about the service, please download the PDF or feel free to contact us.

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