Factory Reception DX Case Study | Transitioning Visitor Management for 200,000 Annual Visitors from Paper Ledger to Digital

Transitioning from paper ledgers to a two-dimensional code reception has achieved a reduction of approximately 6,700 hours in visitor processing time annually and eliminated about 69,000 sheets of paper.

SMC Corporation has revamped the management of over 200,000 factory visitors annually with Smart at reception for FACTORY. We will introduce the background and effects of the simultaneous deployment to 13 locations across the country. ■Challenges before implementation: Previously, visitors would communicate their company name, name, and the person they were visiting at the reception, verify their identity with a driver's license or similar, manually fill out 12 items in a ledger, and then the security guard would call the designated person to hand over a badge according to the visitor's attributes. The entry process took about 3 minutes per visit, and since construction contractors often came in groups of 20 to 30, long lines formed during peak times. ■Effects after implementation: The time taken for visitor procedures and waiting times have been reduced, with an estimated annual savings of approximately 6,700 hours. In terms of paper reduction, this has resulted in the saving of about 69,000 sheets of A4 paper. Visitor information can now be referenced and aggregated as data instantly, unannounced visits have decreased, and real-time tracking of entrants has become possible. *For more details about the service, please download the PDF or feel free to contact us.

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