Concrete and effective CS research for improvement.
If you are making customer satisfaction (CS) your management goal, then "CS research" is essential. Our company has a system and know-how to consistently carry out CS research from planning to conducting surveys, collecting data, analyzing results, reporting, and providing practical guidance for improvements. CS research is not the goal itself, but a "means." The objective is to improve CS through research. Therefore, it makes sense to conduct CS research only when it is accompanied by specific "improvement activities."
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basic information
【Features】 (1) Clarification of the purpose of the CS survey and discussion of the questionnaire content (2) Determination of the customers for the CS survey and the means of implementation (3) Design and printing of the CS survey form (4) Implementation of the CS survey (mail, phone, interview, web, etc.) (5) Collection and aggregation of the CS survey responses (6) Analysis of the CS survey and preparation of reports and improvement proposals... (7)(8)(9)(10) → Improvement of CS ● For more details, please contact us.
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Applications/Examples of results
- Food company - Home appliances, etc. ● For more details, please contact us.
Company information
Consulting on CS management for the automotive maintenance and vehicle sales industries.
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