In case of a malfunction, initial analysis will be conducted at the Tokyo headquarters and feedback will be provided to the manufacturer! Simple issues will be handled with repairs at the Tokyo headquarters.
We received a request from a customer in the IT department of a construction company, who purchased a large display device made in China and installed it at a construction site for project management. However, they reported that "frequent malfunctions make continued use difficult, so we would like you to find an equivalent product."
In response, we purchased an equivalent product, conducted inspections and operational tests at a factory in China, and shipped it out.
Additionally, we designed a dedicated housing for installation and incorporated the large display device before shipping. In Japan, it was made ready for immediate use upon arrival.
[Case Summary]
■ Request
- Due to frequent malfunctions making continued use difficult, we would like you to find an equivalent product.
■ Response
- Purchased an equivalent product, conducted inspections and operational tests at a factory in China, and shipped it out.
- Designed a dedicated housing for installation and incorporated the large display device before shipping.
*For more details, please refer to the related links or feel free to contact us.