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Google Cloud's outage has a widespread impact on end users.

Google Cloud's outage has a widespread impact on end users.

The importance of introducing a third-party monitoring system! Introduction to incident reviews.

Internet outages can catch you off guard when you're trying to implement what’s in the incident response handbook, whether you are an end user or the head of an SRE (Site Reliability Engineering) or DevOps department, all while trying to maintain your composure. For those responsible for providing reliable services to customers, typical outages include situations that should be resolved as quickly as possible, akin to a fire alarm or video call ringing. That said, we often forget what outages mean for end users. On Tuesday, November 16, 2021, for some reason, I was reminded of the feeling of having just put on mismatched shoes. **Overview** - From the end user's perspective: Google not found error - Outage of 2021 - Catchpoint observed a sharp increase in test failures - "Bugs lurking in network configuration services" - Three important lessons for any company *For more details, please refer to the related links. Feel free to contact us for more information.*

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[Blog] Major Insights Gained from Cyber 5 in 2021

[Blog] Major Insights Gained from Cyber 5 in 2021

Web performance measures for busy periods implemented by top-selling e-commerce sites.

You are not the only one who shopped online during this year's holiday season. The "Cyber Five," the five days between Thanksgiving and Cyber Monday, accounted for one-fifth of total e-commerce sales in November and December 2021 (despite a slight decrease in overall spending compared to last year). Americans spent $8.9 billion on Black Friday and $10.7 billion on Cyber Monday. Thus, the Cyber Five is a crucial time for businesses to ensure their websites run smoothly and to handle the increase in traffic. If you want to know how top e-commerce sites performed overall during the Cyber Five period, please read on. [Overview (Excerpt)] ■ 2021 Cyber Five Benchmark Report ■ Measurement of Key Performance Indicators *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] Catchpoint's Profile: The Past and the Future

[Blog] Catchpoint's Profile: The Past and the Future

Provide an amazing employee experience! It requires a strong team for planning, execution, and behind-the-scenes work.

A global HR and recruitment officer at Catchpoint grew the company from just a handful of employees in 2009 to over 300 employees worldwide. With over 20 years of experience in HR and talent management, they have led teams at Getty Images, Guardian Life Insurance, and DoubleClick. In this blog, we present an interview format discussing the people and culture of Catchpoint as seen through 13 years of HR recruitment. Please take a moment to read it. [Excerpt from the content] ■ When did you first meet the co-founders? ■ What is unique about Catchpoint's culture? ■ How do you view the employees? ■ Please tell us about recruitment. ■ As Chief People Officer, what challenges have you faced? *For more details about the blog, you can view it through the related links. Feel free to contact us for more information.

  • Personnel and Labor

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[Blog] Introduction to "Symphony"

[Blog] Introduction to "Symphony"

Introducing the process and commitment to the reconstruction aimed at improving UX in our blog!

Symphony is not just an old UX with a new coat of paint. We have completely redesigned the platform to provide a modern and intuitive interface, allowing our customers to get the answers they need more quickly and easily than ever before. In this blog, we will explain in detail the reasons for the reconstruction and our commitment to experience observability. We encourage you to read it. [Contents] ■ Reasons for the reconstruction ■ Building an iterative design process ■ Commitment to experience observability ■ Would you like to experience its capabilities firsthand? *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] Working Anywhere - What Bandwidth Do You Need?

[Blog] Working Anywhere - What Bandwidth Do You Need?

Doubling the bandwidth ensures ample space! It avoids hassle and dissatisfaction.

Since 2020, we have been in an era where "you can work from anywhere," but managing employee experience is still a challenge for many companies. Most employees continue to work remotely, and there has been an increase in moving to new locations, which means that user experiences can vary greatly depending on the employee's location and the ISP they use. In this blog, we will focus on general internet users, such as remote workers engaged in common tasks like conference calls, and provide detailed explanations about available bandwidth. We encourage you to read it. [Contents] ■ Experiences of remote work ■ Available bandwidth for work (or other online activities) ■ A bit more bandwidth is needed *You can view the detailed content of the blog through the related links. Please feel free to contact us for more information.

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[Blog] Providing the Perfect Digital Customer Experience

[Blog] Providing the Perfect Digital Customer Experience

Introducing the challenge of providing a perfect customer experience in a world where digitalization is advancing in our blog!

In the current situation where the COVID-19 pandemic has dramatically impacted the ways we work, shop, and play online, the digital customer experience has become crucial. In this blog, we present the challenge of providing a perfect customer experience in an increasingly digital world in an interview format. Please take a moment to read it. [Contents] ■ Transition from analog culture to digital culture ■ Challenges in providing a perfect digital customer experience ■ Proactive problem-solving by Catchpoint ■ How does digital experience observability work? *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] Solving Network and VPN Performance Issues

[Blog] Solving Network and VPN Performance Issues

Quickly resolve issues related to employee experience! We provide what the IT team needs.

Catchpoint for employee experience monitoring provides what IT teams need. It can monitor the underlying network connections of users' home Wi-Fi and upstream broadband ISPs in relation to the tunnel network of VPN overlay connections. This blog explains events that have impacted the employee experience in companies. [Contents] - Practices for employee experience monitoring - Rapid troubleshooting through endpoint monitoring *For more details on the blog, please refer to the related links. Feel free to contact us for more information.

  • Server monitoring and network management tools

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[Blog] Comparison of Availability Monitoring and Reachability Observability

[Blog] Comparison of Availability Monitoring and Reachability Observability

You can understand the importance of accessibility observability through the video!

The internet disruptions and chaos that occurred in 2021 demonstrate how interconnected and relatively fragile the internet ecosystem is. To respond to such demands, proactive end-user experience observability is necessary. We have posted a video on this blog where you can learn about the necessity of proactive end-user experience observability, so please take a look. [What you can learn from the video] ■ The main factors behind this paradigm shift in monitoring ■ Understanding the four pillars of end-user experience ■ Watching a live demo of visibility across the entire digital delivery chain by Catchpoint *You can view more details of the blog through the related links. Please feel free to contact us for more information.

  • Server monitoring and network management tools

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[Blog] A New Approach to SaaS Observability

[Blog] A New Approach to SaaS Observability

Provides insights from the perspectives of availability, accessibility, performance, usage rate, adoption rate, and more!

Catchpoint first adopted a decentralized work model in 2020, and now most companies are continuously implementing hybrid work styles. Meanwhile, in recent years, the use of SaaS has exploded. It enables agile collaboration among distributed teams across all business functions, from finance to sales. In this blog, we provide a detailed explanation of a new approach to SaaS observability. We encourage you to read it. [Contents] ■ Ensuring a Digital Employee Experience (DEX) is a key challenge ■ Why traditional monitoring approaches are insufficient ■ Catchpoint opens the black box of the modern digital enterprise ■ Want to know more? *You can view the detailed content of the blog through the related links. Please feel free to contact us for more information.

  • Server monitoring and network management tools

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[Blog] Reflecting on SLOconf 2022

[Blog] Reflecting on SLOconf 2022

The Catchpoint team introduces the main highlights of SLOconf2022 in their blog!

Did you attend the wonderful SLOconf held in May 2022? Over 60 presentations were conducted across four tracks, covering a variety of topics from the definition of SLO (Service Level Objectives) to the financial framework of error budgets. In this blog, we will introduce several key sessions and some that you may have overlooked. [Content] ■ SLOconf 2022: The Basics of SLO - Deep dive into everything SLO - Are SLOs for everyone? - Rising trends - Applying SLOs to business - Tips for SLOs *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] Catchpoint Selected as a Leading Vendor

[Blog] Catchpoint Selected as a Leading Vendor

In the DEJ report, Catchpoint is recognized as a leader in multiple fields!

Digital transformation (DX) has long been the foundation of forward-looking business and organizational strategies, but there has never been a time when its importance has been as high as it is today. In the digital age, placing innovative approaches to technology at the center of business is essential for reliability, influence, growth, and efficiency. However, to respond to the future needs of markets, customers, and employees, continuous effort and reevaluation are necessary. [Contents] ■ Increased urgency - Technology needs to be at the core of business strategy ■ DEJ emphasizes that Catchpoint is a leader in multiple fields ■ The importance of "visibility" and the changing definition *For more details about the blog, you can view it through the related link. Please feel free to contact us for more information.

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[Blog] The Importance of Teamwork in Catchpoint Technology

[Blog] The Importance of Teamwork in Catchpoint Technology

From requirement gathering to maintenance! Let's take a look at how typical features are developed.

Recently, I was talking to high school students who are summer interns at Catchpoint about what software engineering is. They are spending a week in each department of Catchpoint, and last week they were with the Catchpoint Technology Group. This article is aimed at students who, even when told they need to start thinking about going to college, have no idea what they want to do or what skills they need to apply to "real-world jobs." [Contents] - How the Catchpoint Technology Group works - How the Agile software development lifecycle functions - Let's take a look at how typical features are developed - Cheers! *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

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[Blog] Rogers' outage will cost you more than you think.

[Blog] Rogers' outage will cost you more than you think.

To minimize damage! Here are some tips that IT professionals should consider.

On July 8, 2022, the Canadian telecommunications company Rogers Communications experienced a massive outage that affected most regions of Canada for about two days. There was a previous incident in 2021 that impacted wireless servers for several hours, so it was not entirely unprecedented. However, the scale and severity of this outage appear to cause far greater damage at first glance. [Contents] ■ What happened ■ Various impacts ■ Incalculable costs ■ Are you the next Rogers? ■ Summary *For detailed blog content, please refer to the related links. Feel free to contact us for more information.

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[Blog] Harnessing the "Power of Data" with Catchpoint

[Blog] Harnessing the "Power of Data" with Catchpoint

Explaining the four capabilities necessary for an effective observability solution!

For the past 25 years, I have been monitoring various digital devices, including networks, applications, and services, essentially continuing my quest to understand "when it is safe to cross the road." Crossing the road blindly is extremely dangerous. It depends on the number of data points available and whether that data is complete, meaning whether it is unprocessed RAW data obtained in real-time from reliable sources. Based on that information, you can determine "when" it is safe to cross the road. [Contents] ■ How our brains monitor when crossing busy roads ■ Four capabilities needed for effective observability solutions ■ Welcome to Catchpoint's observability solutions *For more details about the blog, you can view it through the related links. Please feel free to contact us for more information.

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[Blog] What Business Needs is a Resilient Internet

[Blog] What Business Needs is a Resilient Internet

Ensure high internet resilience through observability!

One of the first things that surprised me when I joined Catchpoint five months ago was the chaos in the observability market. Almost every vendor is delivering a similar message regarding the assurance of excellent digital experiences for customers, employees, or both. Of course, it is important that such experiences are executed correctly, but in most cases, many of these solutions only help to confirm that a site is at best live and accessible to some users. [Content] ■ "The internet is supported by thin sticks and wires" ■ How observability solutions for enterprises achieve internet resilience ■ Achieving maturity in internet resilience *For more details on the blog content, you can view it through the related links. Please feel free to contact us for more information.

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