Reduced about 90% of manual support! Kirin Beer’s internal knowledge DX promoted by on-site leadership.
We would like to introduce a case where Kirin Brewery Company, Limited implemented our self-service AI system "Helpfeel."
The company was handling inquiries through human email support, but as the diversity of employment types and systems increased, the difficulty of questions rose. This led to a significant increase in the psychological burden on staff and the workload, reaching the limits of human response.
After implementation, there was a steady usage of 20,000 searches per month. They successfully closed the human support desk and reduced the number of inquiries by about 90%.
[Challenges Before Implementation]
■ Increased workload in responding to diverse inquiries
■ Limitations of the field due to reliance on specific individuals
■ Concentration of 240 inquiries per month leading to a significant psychological burden on staff
*For more details, please download the PDF or feel free to contact us.