日本電通 List of Products and Services

Have you ever faced such troubles in the operation of information systems? - When a problem occurs on a holiday, there is no one available to respond... - When an issue arises in a rural area, a lack of IT personnel prevents a quick response... - There are no personnel or budget available to secure maintenance staff... - With the system decentralization due to DX, there is no one who can oversee the entire system... All these troublesome issues in information systems (IT operations) can be resolved with our "Integrated Maintenance Service"! With over 40 years of experience in maintenance operations, we have solved various challenges for our customers. Please feel free to contact us when you encounter difficulties in the operation of your information systems. [Example of Information System Operation] Issue: There is no one available to respond when a problem occurs on a holiday. Proposal: Understand the status of the equipment through call center support, visit the customer's site (equipment installation location), and provide installation support and maintenance services. Solution: Replace the equipment and perform operational checks, and collect the faulty equipment. With a 24/7 operational system, our on-site workers can quickly rush to the customer to resolve the issue and ensure the equipment operates normally.

• Other services

The "Integrated Maintenance Service" that responds to PC and network issues provides a service that can manage the IT lifecycle through collaboration between the "Contact Center," "Kitting Center," and "Service Center" departments. This is a customizable service that allows for the creation of a support plan tailored specifically for each customer. It accommodates a variety of products regardless of model or manufacturer. Additionally, it allows for the setting of efficient service hours based on combinations of days, times, and periods. **Features** **<Call Center Support>** - Responsible for receiving inquiries and requests from customers. - Conducts monitoring of the IT environment, problem isolation, various arrangements, and information management. **<Kitting Support>** - Prepares devices for shipment by installing software and making various settings. - Arranges repairs for malfunctioning devices. **<Service Center Support>** - Provides on-site support by visiting customer locations (where devices are installed) to offer installation assistance and maintenance services, among other services. - Ensures quick recovery and deployment operations without burdening the customer.

• Other services

Are you facing issues such as "the video quality is terrible, and remote support is not possible" or "there are no cloud services suitable for remote support"? Our company offers a "Remote Support Solution" utilizing an incredibly stable wearable camera. We have the "NDK Plan," which allows you to give instructions in real-time from a remote location using Webex to view the video being captured on the device. Please feel free to contact us if you are interested. 【Features of the Wearable Camera】 ■ Equipped with a powerful anti-shake function "Exstabilizer" ■ Mechanically reliable, with no moving parts ■ Dustproof and waterproof IP65 ■ Usable in environments ranging from -5℃ to 50℃ (with wind speeds over 1 m/s) *For more details, please refer to the PDF document or feel free to contact us.

• Color camera
• Remote Control
• Other security and surveillance systems

The "Consolidated Maintenance Service" can be coordinated to meet the needs of our customers. The departments of "Contact Center," "Kitting Center," and "Service Center" work together to provide satisfactory services. We support a variety of products regardless of model or manufacturer. Additionally, we have made it possible to set service hours without waste by combining days, times, and periods. 【Features】 <Call Center Support> ■ Responsible for receiving inquiries and requests from customers ■ Conducts monitoring of IT environment health, problem isolation, various arrangements, and information management <Kitting Support> ■ Ships devices with software installation and various settings applied ■ Arranges repairs for malfunctioning devices *For more details, please refer to the PDF document or feel free to contact us.

• Other services

"CP-LINK" is a telephone system and voice solution that supports corporate communication. In addition to reducing the initial costs of PBX installation, it is also possible to reduce communication costs through integration with mobile internal call services. Changes to internal group configurations during organizational changes can be easily performed via a web browser, and you can continue to use your current 0AB-J numbers (such as 03/06-xxxx). 【Features】 ■ Cost reduction ■ Current phone numbers can be used as is ■ Reduces operational burden ■ Integration with smartphones and business internal lines *For more details, please refer to the PDF materials or feel free to contact us.

• Embedded applications for mobile phones and PDAs
• PBX/IP phone