The challenges of operating information systems are solved by "Integrated Maintenance Services"!
Resolving issues in information system operations, such as when problems arise on holidays or in rural areas where there are no IT personnel available for prompt response.
Have you ever faced such troubles in the operation of information systems? - When a problem occurs on a holiday, there is no one available to respond... - When an issue arises in a rural area, a lack of IT personnel prevents a quick response... - There are no personnel or budget available to secure maintenance staff... - With the system decentralization due to DX, there is no one who can oversee the entire system... All these troublesome issues in information systems (IT operations) can be resolved with our "Integrated Maintenance Service"! With over 40 years of experience in maintenance operations, we have solved various challenges for our customers. Please feel free to contact us when you encounter difficulties in the operation of your information systems. [Example of Information System Operation] Issue: There is no one available to respond when a problem occurs on a holiday. Proposal: Understand the status of the equipment through call center support, visit the customer's site (equipment installation location), and provide installation support and maintenance services. Solution: Replace the equipment and perform operational checks, and collect the faulty equipment. With a 24/7 operational system, our on-site workers can quickly rush to the customer to resolve the issue and ensure the equipment operates normally.
Inquire About This Product
basic information
【Maintenance Integration Services - Content】 <Call Center Support> ■ Responsible for receiving inquiries and requests from customers ■ Conducts monitoring of the IT environment, problem isolation, various arrangements, and information management <Kitting Support> ■ Prepares equipment for shipment by installing software and applying various settings ■ Arranges repairs for malfunctioning equipment <Service Center Support> ■ Provides on-site support by visiting customer locations (equipment installation sites) to offer implementation assistance and maintenance services, among various other services ■ Provides prompt recovery and deployment work without burdening the customer
Price range
Delivery Time
Applications/Examples of results
For more details, please refer to the PDF document or feel free to contact us.
catalog（1）
Download All Catalogs
Company information
Our work connects people to people, people to life, businesses to people, and people to businesses. We contribute to society through the development of advanced information and communication infrastructure. That is the mission of Dentsu Japan and our pride.