リンコム List of Products and Services

Heiwado is a GMS chain that operates large general supermarkets and small supermarkets primarily in Shiga Prefecture, as well as in the Kinki, Hokuriku, and Tokai regions. Until now, the company has used dedicated groupware to share business instructions with stores. Each store has over 50 sales areas, and the headquarters sends out as many as 350 pieces of information per store each week. When instructions become concentrated, it is easy for stores to miss confirmations, making reminders via phone or email from headquarters a necessity. Immediately after implementing "Tenbancho," the execution rate reached 90%. Stores were able to reliably confirm outstanding instructions, leading to the eradication of missed responses. [Case Study] ■ Implementation: Heiwado Co., Ltd. ■ Number of Stores - Heiwado: 156 stores, Group Companies: 4 stores *For more details, please refer to the PDF document or feel free to contact us.

• Integrated operation management
• Corporate information portal/groupware
• Other information systems

The Keio Group operates a bakery café called "Le repas" with 22 locations along the Keio Line. Before introducing "Tenbancho," communication between the headquarters and the stores was mainly done via fax and phone. At the headquarters, faxes were sometimes left unattended and not delivered to the responsible person, or they got lost. We decided to implement it because we believed that "to achieve results with the strategies devised by the headquarters, it is important to enhance the execution capabilities of the stores" aligns with our objectives. [Case Study] ■ Implementation Location: Keio Foods Co., Ltd. ■ Number of Stores: 22 stores (as of the end of March 2019) *For more details, please refer to the PDF document or feel free to contact us.

• Integrated operation management
• Corporate information portal/groupware
• Other information systems

At Nishimura Joy Co., Ltd., business instructions from the headquarters were communicated 80% via fax and 20% via email. When the headquarters' instructions were faxed to each store, they were sorted at each location, which took a lot of time and effort. Additionally, the headquarters had to confirm replies from the stores and similarly sort them, which was truly a cumbersome task. With the introduction of "Tenbancho," the number of instructions that used to exist has been reduced to several hundred, and they have been carefully selected to include only the truly necessary instructions, making the content more substantial. [Case Study] ■ Implementation Site: Nishimura Joy Co., Ltd. ■ Number of Stores - Shikoku Region: 8 stores, Chugoku Region: 3 stores (as of June 2017) *For more details, please refer to the PDF document or feel free to contact us.

• Integrated operation management
• Corporate information portal/groupware
• Other information systems

Tokyu Store Co., Ltd. operates a chain of general retail stores that offer a variety of products, including general and fresh foods. The parent company decided to review its shared services and began searching for alternative services. During this process, we learned about a tool specifically designed for managing the execution of operational instructions from headquarters to stores, and we considered many tools, including "Tenbancho." Among the various similar services available, we chose this product because it can be used intuitively without needing an explanation. [Case Study] ■ Implementation Site: Tokyu Store Co., Ltd. ■ Number of Stores: 84 stores (as of January 2019) *For more details, please refer to the PDF document or feel free to contact us.

• Integrated operation management
• Corporate information portal/groupware
• Other information systems

APA Group is engaged in comprehensive urban development, with a focus on hotel and condominium businesses. In response to the increase in headquarters operations due to the expansion of our locations, we began to consider whether we could address this not only through hiring more staff but also through efficiency and systems. We started researching the systems used in industries that operate multiple stores, such as retail and dining. It was during this research that we encountered "Tenbancho." We had already been working on improving operational efficiency through the introduction of IT tools like groupware, but for the field, the tools were scattered and not necessarily user-friendly. Therefore, we thought about consolidating the communication tools between the headquarters and hotels into our product, aiming to reconstruct an environment where the field can focus on the core business of customer service. [Case Study] ■ Implementation Partner: APA Hotel Co., Ltd. ■ Number of Locations - Total Hotels: 649 hotels (including directly managed, franchises, and overseas as of March 2020) *For more details, please refer to the PDF document or feel free to contact us.

• Integrated operation management
• Corporate information portal/groupware
• Other information systems

Do you have concerns such as 'I want to reduce the burden on stores' or 'I want to make headquarters operations more efficient' in managing and operating chain stores? 'Tenbancho' is a cloud-based system specifically designed for multi-store operations that focuses on the execution management of operational instructions from headquarters to stores. It promotes smooth communication between headquarters and stores, providing strong support for store operations. It maximizes the execution power of stores to 100% and contributes to increased sales. [Features] ■ Instructions are simple and easy to understand ■ Quick measures through data visualization ■ Real-time understanding of store execution status ■ Stores execute reliably without confusion ■ Anyone can respond quickly and easily *For more details, please contact us.

• Integrated operation management
• Corporate information portal/groupware
• Other information systems