トラムシステム List of Products and Services

Not only through phone calls, but also via email, web chat, SMS, fax, and other channels, contacts are distributed to operators based on their skills. The optimal operator or resource is automatically selected for routing. When inbound traffic is operating under certain conditions, outbound calls are automatically initiated, improving the efficiency of operator operations. We provide standard templates for real-time reports that make it easy to understand operational status and manage operations, as well as historical reports. Customized report creation tailored to your company is also possible. By using chat and web conferencing, robust communication can be established for remote work and telecommuting, enabling workforce retention in an environment where work can be done from anywhere. Since cloud PBX services need to integrate telephone lines and networks, it is essential to have sufficient experience and knowledge in building telephone systems, as well as an understanding of cutting-edge communication technologies. Therefore, only a few providers can offer such services domestically. Tram System will change the common sense of domestic telephone systems through UNIVOICE.

• PBX/IP phone
• CTI Support Center

A high-function cloud PBX service jointly developed based on the technology of Avaya Inc., which deploys the world's No. 1 telephone system. In addition to internal and external calls, park hold, call forwarding, and voicemail, it also implements UC (Unified Communication) features, allowing for the use of IM (instant messaging/chat), conference calls, web meetings, and presence (availability status). The platform utilizes AWS (Amazon Web Services) to achieve high availability. Since the cloud PBX service needs to integrate telephone lines and networks, it requires not only extensive experience and knowledge in building telephone systems but also an understanding of cutting-edge communication technologies, making it a service that only a few providers can offer domestically. The Tram System will change the common sense of telephone systems in Japan through UNIVOICE.

• PBX/IP phone
• CTI Support Center

Our company provides comprehensive support for the sale, installation, and after-service of business phones in Nagoya and Tokyo. We handle equipment from all manufacturers, operate data centers, manage customer servers, and accumulate know-how in all aspects of communication. A representative who understands the customer's issues will handle everything from proposals to construction, maintenance, and subsequent follow-up, ensuring that any additional requests or consultations from the customer are smoothly realized. 【Our Commitment】 ■ Technical expertise that is consulted by other companies in the same industry ■ Reliable quality and pricing ■ Over 70% same-day resolution ■ Responsive due to extensive experience ■ Capable of handling all manufacturers ■ Strong track record of obtaining qualifications *For more details, please download the PDF or feel free to contact us.

• Other PCs and OA equipment
• Other office supplies
• Other contract services