大阪エル・シー・センター List of Products and Services

We would like to introduce a case study of the telephone answering service for administrative scriveners. There are concerns about not being able to answer urgent calls and potentially damaging the trust of business partners, as well as an increasing number of cases where returning calls to missed calls reveals that discussions are already progressing with other companies. CUBE's telephone answering service has been providing telephone answering for administrative scrivener offices for many years and also handles telephone reception for administrative scrivener association branches. We have a wealth of experience ranging from solo administrative scrivener offices to administrative scrivener corporations with dozens of employees, allowing us to tailor our services to your office's needs. [Challenges] - It is difficult to hire staff who can appropriately handle calls with diverse content filled with specialized terminology. - We cannot allocate personnel costs for answering phones. - Time is wasted on unnecessary sales calls, which hampers operational efficiency. *For more details, please refer to the related links or feel free to contact us.

• Other services

"My Team108" is a telephone answering service that can respond in a way tailored to your company’s labor office, much like a dedicated secretary. We offer call forwarding after confirming the caller and the purpose of the call in all plans. It is also possible to leave messages such as "Please tell them I will call back in 5 minutes." Additionally, when calls cannot be answered, our secretary staff will handle the call until it ends and then transcribe the call content for reporting. We also support mentions and TO contacts. You can check the required responses for each person in charge, which serves as a reminder and significantly improves operational efficiency. 【Features】 ■ "Post-answer forwarding" that feels like an internal extension ■ "Schedule response" tailored to your plans ■ "Contact distribution" by purpose or customer ■ Immediate "call report" using your preferred tool *For more details, please refer to the related links or feel free to contact us.

• Other services

"My Team108" is a telephone answering service that can provide tailored support for your administrative law office, much like a dedicated secretary. The secretary staff are full-time employees who hold two qualifications: the "Secretary Certification," which proves their business responsiveness, and the "Telephone Response Skills Certification," which demonstrates their communication abilities in phone interactions. Our service is characterized by warm responses that give a good impression and a sense of security to those on the other end of the line, even when they cannot see the person they are speaking to. We empathetically support clients who may be feeling anxious, thereby enhancing their trust in your office. 【Features】 ■ "Post-Response Transfer" that feels like an internal extension ■ "Schedule Support" tailored to your appointments ■ Distribution of contact information by matter or client ■ Immediate call reports via your preferred tools *For more details, please refer to the related links or feel free to contact us.

• Other services

"My Team108" is a telephone answering service that can respond in a way tailored to your legal office, much like a dedicated secretary. In the morning, we handle outgoing calls, and in the afternoon, we can answer and then forward calls, forward only to specific contacts, and relay messages about callback times, all adjustable according to your schedule. Additionally, when you are unable to answer the phone, we will transcribe the call content and report it. We also support mentions and direct communications. You can check the necessary responses for each person in charge, which serves as a reminder and significantly improves work efficiency. 【Features】 ■ "Post-answer forwarding" that feels like an internal extension ■ "Schedule response" tailored to your plans ■ Sorting contacts by matter or customer ■ Immediate call reports via your preferred tool *For more details, please refer to the related links or feel free to contact us.

• Other services

"My Team108" is a telephone answering service that can respond in a way tailored to your office, much like a dedicated secretary. We provide call forwarding after answering, similar to an internal line, in all plans. This allows for stress-free communication with urgent contacts, increasing customer satisfaction. Additionally, we offer flexible responses based on the day's schedule and the specific contact, such as handling calls in the morning while out, forwarding calls after answering in the afternoon, forwarding calls only for specific contacts, conveying callback times, and delivering messages tailored to the contact. [Features] ■ "Call forwarding after answering" with an internal line feel ■ "Schedule response" tailored to your plans ■ "Contact sorting" by matter or customer ■ Immediate "call reception reports" via your preferred tool *For more details, please refer to the related links or feel free to contact us.

• Other services

"My Team108" is a telephone answering service for lawyers and law firms. There are three response methods: "call forwarding after answering," "out-of-office support," and "schedule support," allowing you to switch to telephone answering service immediately according to your schedule. Additionally, we respond flexibly to irregular cases while understanding the unique needs of law firms. We also offer plans that support English. [Reasons to Choose Us] ■ Reliable support from experienced secretarial staff in law firms ■ High-quality telephone responses that build trust and assurance by qualified personnel ■ Industry-leading call answering rate of 98% ■ All-in-one necessary support ■ Strict management of highly confidential information with Privacy Mark certification *For more details, please refer to the related links or feel free to contact us.

• Other services

The "Small-Scale Call Center Outsourcing Reception Service Plan" is a service that acts as an order-taking window for mail-order sales. It is recommended for those who want support in launching a mail-order business or for those who want to outsource phone operations as an inquiry window for mail-order products in order to focus on advertising and promotional activities. Experienced operators will respond to important calls such as inquiries, reservations, and order requests with care, providing an image comparable to that of major mail-order companies. Feel free to inquire about short-term usage as well. 【Features】 ■ Call center outsourcing at an ultra-low price ■ Cuts unnecessary time ■ Reviews and reputation are reassuring *For more details, please refer to the related links or feel free to contact us.

• Other services

The "Web Reception Service Plan for Online Shops" is a call center operation service specifically designed for online shop owners, initiated in response to their requests. We quickly prepare a system for accepting phone orders, including experienced operators, phone lines, and computers. Moreover, while maintaining service quality, our pricing is reasonable. By specializing in online shops, we have set our rates to keep fixed costs as low as possible. 【Features】 ■ Response while viewing the web ■ Cuts unnecessary time ■ Reliable reviews and reputation *For more details, please refer to the related links or feel free to contact us.

• Other services

The "Telephone Answering Service - English Support Plan" is a service where dedicated staff respond to English phone calls from overseas. "It's great if I could hire staff who can speak English, but I want to avoid the hassle of recruitment and labor costs." "I'm too busy to have time to learn English conversation." "It's a waste to miss business opportunities due to language barriers." This plan is ideal for those individuals. You can feel secure knowing that staff who have passed a native skill check will handle your calls. They will respond politely in English, allowing you to focus on your own business without feeling inconvenienced or anxious about phone interactions. 【Features】 ■ Minimum of 30 calls ■ Peace of mind for main phone lines ■ Support in both English and Japanese *For more details, please refer to the related links or feel free to contact us.

• Other services

The "Telephone Answering Service Standard Plan" is a service dedicated to ensuring that you do not miss new or existing customers by allowing you to confidently delegate phone calls when you are away from the office. Whether you are out of the office, in a meeting or negotiation, during discussions, or on the move, we support your business with a "smiling voice." Outside of operator support hours from 9 AM to 6 PM on weekdays, we will play a dedicated announcement for your company. You can rest assured even if you forget to start or stop call forwarding. 【Features】 ■ Peace of mind even remotely ■ Peace of mind for the main phone line ■ Peace of mind outside of business hours *For more details, please refer to the related links or feel free to contact us.

• Other services

The "Telephone Answering Service Simple Plan" is an ideal option for those who work alone and are concerned about calls while out, or for those who have just started a business and cannot spend much on expenses. You can engage in your work with peace of mind, without feeling any inconvenience or anxiety regarding phone responses. We provide company name response, basic response, out-of-office response, initial complaint handling, and after-hours shared announcements, all included in the basic fee. 【Features】 ■ Low cost, high quality ■ Peace of mind for the main phone line ■ Quick customer response ■ Options available (chat reports, toll-free service, etc.) *For more details, please refer to the related links or feel free to contact us.

• Other services

We will introduce the secret behind our industry-leading responsiveness. The quality of telephone answering services is greatly influenced by the operators' responsiveness. In an industry where cheap and poor service is rampant, CUBE has been thoroughly committed to the responsiveness of its operators. To achieve a high level of both reliable handling of standard inquiries and flexibility in responding to unexpected situations, CUBE engages in various initiatives. **Features** - Thorough basics through internal and external training - New employee training period of over 6 months - Support for operations with a uniquely customized CTI - Regular meetings to enhance operator awareness - Continuous improvement of responses based on customer requests *For more details, please refer to the related links or feel free to contact us.*

• Other services

Here is a part of CUBE's efforts to improve services. By actively participating in external seminars, not just internal training, we are working on improving response quality and maintaining motivation without being constrained by internal fixed ideas. Additionally, to enhance security, we have implemented a system of one staff member per two PCs, addressing both the CTI system and the operation system. 【Features】 ■ Always striving for service improvement ■ Adopting a CTI system along with our unique operation system to provide high-quality services ■ Considering cost reduction for our clients together *For more details, please refer to the related links or feel free to contact us.

• Other services

Since 1999, our company has been dedicated to responding to the strong desires of our clients, who are entrepreneurs and sole proprietors, for the growth of their businesses and their success. We have prioritized providing telephone support that gives clients a sense of security and a positive impression from their customers. Today, our CUBE telephone answering service is utilized by both long-established companies with over 100 years of history and global enterprises with more than 30,000 employees. Each telephone interaction represents a small customer experience with the company. If each of these interactions meets expectations, even if they are small, they can significantly contribute to deepening relationships and building a trust that competitors cannot penetrate. We believe that this trust leads to the maximization of LTV (Customer Lifetime Value) and becomes an invaluable foundation for our client companies' management. 【Features】 ■ Polite telephone responses that begin with a "smiling voice" ■ Recruitment standards and training to maintain quality ■ A customer-oriented attitude that is conveyed ■ Reasonable pricing and comprehensive services ■ Security *For more details, please refer to the related links or feel free to contact us.

• Other services

We would like to introduce a case study on the implementation of a telephone answering service for labor and social security attorneys. Labor and social security attorney offices receive calls from a wide range of sources, including client companies, individuals seeking advice on pensions, labor bureaus, and welfare guidance departments. While it is understood that the quality of telephone response affects the trust in the office as well as the acceptance and retention rates of cases, many offices struggle with the inability to allocate time and costs to this issue. CUBE's telephone answering service has been providing telephone answering for labor and social security attorney offices for many years. Even when administrative scriveners or tax accountant offices are co-located, we can accurately understand specialized terminology and respond appropriately. [Challenges] - There is a shortage of staff, but we cannot afford the labor costs for a receptionist. - It is difficult to hire and train clerks who can handle specialized content. - Although calls are forwarded to mobile phones, there are many instances where calls cannot be answered, raising concerns about missing new cases. - There are urgent calls from clients that cannot always be answered, which raises concerns about reliability. - There are many unnecessary sales calls that interrupt business operations. *For more details, please refer to the related links or feel free to contact us.*

• Other services

We would like to introduce a case study on the implementation of a telephone answering service for patent attorneys and patent offices. In the midst of deadline pressures and tasks where failure is not an option, we address concerns about interruptions in concentration when answering calls, as well as the ability to accurately handle calls filled with technical jargon from the patent office and clients. At CUBE, we have been serving many patent offices, including those that have been using our services for many years. Our experienced staff will handle phone calls as your office personnel, including taking messages from the patent office and client customers. [Challenges] ■ Answering calls interrupts concentration in tasks where failure is not an option due to deadline pressures. ■ Receiving a call from a different client with an approaching deadline while in a meeting with a new client can be alarming. *For more details, please refer to the related links or feel free to contact us.

• Other services

A telephone answering service is a service that forwards calls made to your company, where operators from the answering service respond as if they were your employees, and report back via phone, email, or chat. You can easily set up call forwarding from your office's landline, and the calls will be forwarded within the telephone exchange to the answering service's operators. Some answering services also provide rental phone numbers. By handling calls on your behalf when your office is unavailable or during business meetings, you can avoid missing new customers and alleviate any dissatisfaction or anxiety existing customers may have when they cannot reach you by phone. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*

• Other services

We would like to introduce a case study on the implementation of a telephone answering service for lawyers and law firms. Since it is a one-person law office, the lawyer cannot answer calls while out or in court, leading to delays in returning calls and missing new cases. There are also concerns about whether they can accurately handle calls with many legal terms from courts and other sources. The staff of the CUBE telephone answering service receives calls for law firms daily, so experienced staff will handle phone calls as your office staff, including understanding legal terminology and taking down case numbers from courts. [Challenges] - As a one-person law office, the lawyer cannot answer calls while out or in court. - Delays in returning calls have led to missing new cases. - There are two office staff for five lawyers, resulting in continuous overtime. - The pace of accepting cases cannot be reduced, but honestly, they do not want to spend time on phone handling. *For more details, please refer to the related links or feel free to contact us.

• Other services

We would like to introduce a case study on the implementation of a telephone answering service for tax accountants and accounting firms. Since tax accountants often go out to meet clients, they frequently miss phone calls. This service addresses concerns such as the inability to take calls, the need to focus on work without handling sales calls, and the high stakes of their profession where mistakes are not tolerated. When you contact CUBE, you will be assisted by staff who will actually handle your clients. Additionally, to ensure you can use our service with peace of mind, we have implemented a "Service Guarantee System." 【Concerns about the telephone answering service】 ■ Can we handle calls that involve many technical terms from tax offices and financial institutions? ■ Will we provide pleasant phone responses to clients such as sole proprietors or short-tempered company presidents? *For more details, please refer to the related links or feel free to contact us.

• Other services