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  3. Contentserv
  4. Contentserv announces the results of a survey on the after-sales service business in the BtoB manufacturing industry - Many companies recognize "maximizing LTV" as an important management issue, and respond that "sales of parts and other BtoB commerce" and "providing always up-to-date information" are important measures.
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  • Apr 10, 2024
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Apr 10, 2024

Contentserv announces the results of a survey on the after-sales service business in the BtoB manufacturing industry - Many companies recognize "maximizing LTV" as an important management issue, and respond that "sales of parts and other BtoB commerce" and "providing always up-to-date information" are important measures.

Contentserv Contentserv
As the business model shifts from a sell-out type to a subscription type, the importance of after-sales service and field service is increasing even more. Contentserv, a cloud service provider for PIM, conducted a survey to clarify the measures that should be taken to maximize LTV. The results revealed that many executives and managers in B2B manufacturing recognize "maximizing LTV" as an important management issue. On the other hand, the processes and systems for the "post-sale" phase continue to rely on traditional frameworks, and many companies face challenges related to product knowledge, expertise, and information sharing. To address the issues faced by after-sales service, an increasing number of companies are planning to revamp their field service systems and support portals, but this has highlighted the problems of scattered product and parts information that have not been organized alongside these efforts. ■ The survey report can be found here: https://www.contentserv.com/ja/reports-and-surveys/state-of-after-sales-service-in-b2b-manufacturing
Survey on Awareness of After-Sales Service Business in BtoB Manufacturing Industry
Survey on Awareness of After-Sales Service Business in BtoB Manufacturing Industry
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Contentserv Announces Results of the Survey on After-Sales Service Business in B2B Manufacturing - Many Companies Recognize "Maximizing LTV" as an Important Management Issue and Respond that "Sales of Parts and Other B2B Commerce" and "Providing Continuously Updated Information" are Key Measures
Contentserv, a cloud service provider for Product Information Management (PIM), conducted a survey on the awareness of after-sales service business in B2B manufacturing targeting 109 executives and managers in the B2B manufacturing sector. The survey revealed that many executives and managers in B2B manufacturing recognize "maximizing LTV" as an important management issue.

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The email newsletter "Epsilon Communication Issue 45" has been distributed.

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Thank you for your continued support. This is Nippon Kernel System Co., Ltd. We are sending you the 45th issue of the Epsilon Newsletter along with information on recommended pavilions for the Osaka-Kansai Expo from our employees. The distribution is later than usual due to last week's summer holiday period. ─▼──────────────────────────────── Table of Contents [1] A new automatic testing system has been completed [2] The catalog for "R Load Device and LC Load Device" has been updated [3] Editor's Note ─▲──────────────────────────────── You can view the continuation on our company website.

Aug 22, 2025

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It was published in the 3D printer industry media ShareLab.

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On August 22, 2025, an interview article titled "Achieved with PEEK Material | Gutenberg's GZERO MP1 Featuring High Strength, High Precision, and Desktop Size" was published by ShareLab.

Aug 22, 2025

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The industrial PC "BXA-CN3B1N" manufactured by Hagiwara Solutions has been certified as INtime Ready.

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The industrial PC "BXA-CN3B1N" manufactured by Hagiwara Solutions has completed the operational evaluation of the real-time OS "INtime" and is now INtime Ready!! For more details, please visit the following pages. About INtime Ready https://www.mnc.co.jp/INtime/INtimeReady.htm Pre-installed PC page https://www.mnc.co.jp/SI/preinstallpc.htm PC evaluation page https://www.mnc.co.jp/INtime/PC_Eval_report.html

Aug 22, 2025

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CyberLink releases a new version 8.3 of its AI facial recognition security system FaceMe Security, refreshing the UX and streamlining settings, enabling more complex door control through enhanced integration with facial recognition terminals.

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Details of the FaceMe Security 8.3 Update < Revamped UX for Action & Alert Rule Settings > Previously, individual settings were required for each action even under the same rule. By completely overhauling the UI and UX, we have transformed the operation screen to allow for intuitive and efficient configuration. ▶ Key Update Points - Multiple actions (notifications, access control, VMS integration, etc.) can now be configured under a single rule. - The settings screen has been consolidated into a single page, allowing for an overview and editing of the entire configuration at a glance. < Enhanced Integration Features with Face Terminal (Facial Recognition Terminal) > FaceMe Security integrates with the MSK Knoctoi series (Standard/Lite), enabling door opening and closing based on facial recognition results without the need for additional devices. This update allows for detailed configuration of door opening and closing rules based on location, time of day, and groups of individuals, enabling more flexible access management tailored to on-site operations. ▶ Expected Implementation Scenarios - All employees can enter the entrance, while only administrators can enter specific areas at night, etc.

Aug 22, 2025

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When the sensor detects the car, the rotating light will turn on.

Ideal for entrances and exits of parking lots and stores! Notify pedestrians of vehicle departures with the light from the rotating lamp! Here is a proposal for a departure warning sensor! Free catalog available!

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[To the owners of parking lots and parking lot construction companies] "I’m worried about not colliding with pedestrians when exiting the parking lot..." Among vehicle entrances to parking lots, stores, residences, and factories, those particularly facing sidewalks or roadways are expected to pose risks of dangerous incidents such as collisions with pedestrians or between vehicles. To alleviate such concerns, Hotron proposes a [Vehicle Exit Warning Sensor] that detects vehicle departures using various sensors and alerts the surroundings with LED lights and buzzers. The device consists of a simple configuration of "Sensor" + "Controller" + "Switching Power Supply (24V)" + "LED Rotating Light." *Please note that a separate control panel is required to include the controller and switching power supply (24V) when using the exit warning system. *We kindly ask that customers arrange for the switching power supply (24V), LED rotating light, control panel, circuit breakers, etc. Since it can be retrofitted, it can also be used for existing parking lot entrances. We hope this will contribute to safer vehicle passage for everyone. ◎ For more details, please contact us or download the catalog.

Aug 22, 2025

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