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  4. The impact of the novel coronavirus on the retail industry.
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  • Mar 27, 2020
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Mar 27, 2020

The impact of the novel coronavirus on the retail industry.

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
Amid the ongoing situation with the novel coronavirus, the safest approach is to switch from in-person interactions to online alternatives. We are witnessing such situations in the retail industry. A significant amount of purchasing behavior that traditionally took place in physical stores has temporarily shifted online. Due to the impact of indoor sheltering, there is also an increasing demand for relatively new fulfillment methods such as home delivery and curbside pickup. While the recruitment of hundreds of thousands of warehouse workers and delivery personnel has been widely reported, it is clear that the retail, wholesale, and manufacturing industries are coming together to respond to this consumer-driven shift in demand.
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Manhattan Active Comprehensive Platform

Providing a unified view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view, allowing stores, customer service, and logistics centers to achieve business goals without the need to use individually independent and uncoordinated platforms or solutions. *For more details, please download the PDF or contact us.*

  • Process Control System

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Manhattan Active Solutions

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

  • Integrated operation management

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Cloud-native Manhattan Active Warehouse Management

It is a warehouse management system that uses advanced technology that does not require software updates after implementation without versioning.

"Manhattan Active Warehouse Management" is a SaaS-based warehouse management system that has significantly expanded its global adoption record. It has consistently received high ratings in Gartner's Magic Quadrant for an extended period. 【Features】 <Versionless> After implementation, the operation of customized areas is guaranteed, and the system is automatically upgraded, allowing users to always utilize the latest version. <Microservices Architecture> By combining multiple independent functions, business logic is constructed, enabling zero downtime system upgrades and flexible integration with external systems via APIs. This allows for the rapid introduction of new business models. <Auto-Scaling> The system is equipped with the capability to automatically scale out and in system resource capacity according to the fluctuating transaction data volume during peak and off-peak business periods. <SaaS-based Operational Management> Infrastructure and application operational management is entrusted to Manhattan, allowing users to concentrate their management resources on developing extensions that drive and transform their business.

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Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in smaller stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickup. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level typically remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as the entry point for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps for in-store replenishment. Using mobile functions designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers on a per shipment, case, carton, or item basis. With omnichannel commerce, the responsibilities of store employees have expanded beyond sales and service provision to include options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Enterprise inventory

Provides a real-time view of ordered, third-party owned/reserved inventory during the movement of all fulfillment locations within the company.

Enterprise inventory effectively displays inventory information in real-time across all fulfillment locations of a company. By integrating global inventory data across the entire fulfillment network, retailers can maximize opportunities across all sales channels. Let's ensure you always know where products are located within the network. *For more details, please download the PDF or contact us.*

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Order management

Managing orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, communications, documentation, and responses. It provides a centralized source of reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers might consider is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return repeatedly. To serve customers better, it is necessary to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we should not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Manhattan Active Inventory

Centralized Management View of Corporate Inventory Strategy

Manhattan Active Inventory provides a centralized integrated view to examine a company's inventory strategy from all angles. From annual financial planning to daily replenishment orders and regular corporate planning adjustments, Manhattan Active Inventory offers the tools necessary to maximize value and profit from a company's inventory investment strategy, supporting the company's Push Possible. Towards the Era of Omnichannel Inventory Optimization Improving service levels to increase sales while controlling safety stock. This idea has been the foundation of inventory optimization for decades. However, in the era of digital commerce and omnichannel fulfillment, the concept of inventory optimization has fundamentally changed. Inventory is now used in new and different ways in real-time, and most of the inventory management methodologies that have been widely adopted until today have become outdated. In this new realm, old methods no longer apply. Manhattan Active Inventory provides new perspectives and innovations to address today's omnichannel inventory challenges.

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Non-cloudy glass pot lid

  • NEW
  • PRODUCT

The glass pot lid has a hydrophilic heat-resistant coating, allowing you to check the cooking state without any fogging.

Aug 10, 2025

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Support for the commemorative day "The Day to End the Too Hot Summer" established by SPACECOOL and JCLP. August 8th serves as an opportunity to make climate change a personal issue—"We must not get used to this heat."

  • NEW
  • COMPANY

SPACECOOL Co., Ltd. is pleased to announce its support for the purpose of the newly established memorial day "Day to End the Too Hot Summer" by the Japan Climate Leaders Partnership (JCLP). In order to address the increasingly severe heat waves, we will continue to promote the expansion of our zero-energy cooling radiative cooling material "SPACECOOL." JCLP has registered August 8, 2025, and every August 8 thereafter, as "Day to End the Too Hot Summer" with the Japan Anniversary Association. — What is the new memorial day "Day to End the Too Hot Summer"? In recent times, many regions in Japan have been experiencing consecutive days of extreme heat, and the impacts of climate change are manifesting in serious ways in our lives. Nevertheless, reports and discussions linking this to "climate change" are limited, and there is currently a lack of momentum for climate change measures. In response to this issue, JCLP has decided to establish the "Day to End the Too Hot Summer" during this hottest time of the year, creating a social impetus to reframe "heat" as a climate change issue. This memorial day aims to share the commitment to halt the climate crisis for future generations and serve as a starting point for advancing the systemic transformation of society as a whole.

Aug 08, 2025

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Truck berth vehicle detection

It's not too late to address the "Logistics 2024 Problem." Why not immediately reduce drivers' waiting times?

  • NEW
  • PRODUCT

Are you making progress on measures for the "2024 Problem"? With stricter management of drivers' working hours, reducing "waiting time" has become an urgent issue in the logistics field. To address this challenge, our company, Hotron, proposes the "Vehicle Detection Ultrasonic Sensor 'HM-UX2'," which instantly grasps the availability of loading bays. The 'HM-UX2' contributes to the resolution of waiting times by accurately understanding the availability situation, reducing unnecessary waiting and queueing, and shortening waiting times to alleviate the burden on drivers! By replacing the "eyes" of your loading bay management with this high-precision sensor, why not start addressing the "2024 Problem"? Take a look at the product features: "Can it accurately detect availability?" "Can we really use it in our company?" "I just want to know the cost, even if it's an estimate." If you have any questions or requests, please feel free to consult with us.

Aug 08, 2025

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Notice of additional compatible cameras for the Elua 7.6 series.

  • NEW
  • PRODUCT

The following cameras are supported in the Elua 7.6 series. Product introduction: https://aileunsys.co.jp/b01_aileun.html Compatible camera list: https://aileunsys.co.jp/aileun/compatible_camera.html Newly added: - Manufacturer: DAHUA Model number (1 model): DH-IPC-HFW2449TLN-S-PRO

Aug 08, 2025

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Notice of Summer Vacation

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  • COMPANY

Dear Valued Customers, Thank you very much for your continued support. We would like to inform you that our company will be closed for summer vacation from Wednesday, August 13, 2025, to Friday, August 15, 2025. We will resume normal operations on Monday, August 18. We appreciate your understanding and cooperation.

Aug 08, 2025

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