Manhattan Active Comprehensive Platform

This report reveals the risks of declining profitability and the causes of friction that impair retailers' ability to fulfill their omnichannel promises to customers. It also explores how retail companies can choose the right technology and the right technology partners to pave the way for profitable fulfillment operations, inventory management, and in-store experiences. The Manhattan Active Omni solution makes Push Possible and helps you succeed in the world of connected commerce. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*

While every element of the purchasing process is important, it is believed that getting the final interaction point in the buyer's journey right after the purchase is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*

■Introduced System Warehouse Management System "Manhattan SCALE" ■Challenges We were looking for a system that could manage warehouse operations worldwide with a single warehouse management system and highly automate and control complex processes. From refreshing walks in the forest to several days of trekking in the Scandinavian highlands, Fenix offers clothing and gear through its brands Fjällräven, Hanwag, Brunton, Primus, Tierra, and Royal Robbins. *For more details, please refer to the PDF document or feel free to contact us.

■Implemented Systems Replenishment System, Demand Forecasting System, Transportation Management System ■Challenges Sysco's inventory management personnel needed a multi-echelon system to manage demand forecasting and inventory replenishment for the rapidly growing and evolving business. The inventory management team at Sysco Corporation faced a dilemma. They needed a system to manage the company's demand forecasting and inventory replenishment. However, they understood that the company was always changing. Should they improve the system built in-house, or should they purchase a new system from a software provider? Sysco's customers include restaurants, travel services, schools, retail stores, healthcare facilities, and government agencies. These customers purchase approximately 400,000 products, including fresh produce, dairy, meat, seafood, frozen foods, canned goods, dry foods, and beverages. They also handle non-food items such as paper products and cleaning supplies. *For more details, please refer to the PDF document or feel free to contact us.*