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  3. マンハッタン・アソシエイツ
  4. Challenge of Connected Commerce: White Paper
PRODUCT
  • May 31, 2022
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May 31, 2022

Challenge of Connected Commerce: White Paper

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
This report reveals the risks of declining profitability and the causes of friction that impair retailers' ability to fulfill their omnichannel promises to customers. It also explores how retail companies can choose the right technology and the right technology partners to pave the way for profitable fulfillment operations, inventory management, and in-store experiences. The Manhattan Active Omni solution makes Push Possible and helps you succeed in the world of connected commerce. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*
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Manhattan Omni-Channel Solutions Introduction Site
Cloud-native integrated commerce. Omni-channel retail means having a consistent experience at any stage of the purchasing process, regardless of whether it involves online shopping, in-store purchases, or interactions with the brand. Experience a unified journey.

Related product

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Platform "Manhattan Active Omni"

An integrated commerce platform for retailers that receive orders from numerous stores, online shops, and vendors.

"Manhattan Active Omni" is an integrated commerce platform developed using the advanced technology we have cultivated. There is no need to repeatedly conduct cycle tests to meet peak demand or retest system performance. From light users to heavy users, customers can freely purchase products across various channels, including online, mobile, and in-store. 【Features】 ■ Cloud-based, eliminating the need for server purchase and installation ■ Adopts a microservices architecture that combines multiple functions to execute a single process ■ Allows for omnichannel operations to be directed from headquarters, contact centers, and stores ■ Equipped with an automatic scaling feature to match peak demand *For more details, please refer to the materials. Feel free to contact us with any inquiries.

  • Process Control System

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[Ebook] Improving Post-Purchase Experience through Digital Self-Service

The customer's post-purchase experience is more important than ever!

Every element of the purchasing process is important, but it is believed that getting the final interaction point in the buyer's journey right after the purchase is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process.

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers might consider is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return repeatedly. To serve customers better, it is necessary to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we should not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Manhattan Active Comprehensive Platform

Providing a unified view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view, allowing stores, customer service, and logistics centers to achieve business goals without the need to use individually independent and uncoordinated platforms or solutions. *For more details, please download the PDF or contact us.*

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Manhattan Active Supply Chain

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within warehouses, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility similar to a smartphone app, employee work speed increases, and management efficiency for managers and administrators improves. *For more details, please download the PDF or contact us.*

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Related catalog(8)

【White paper】Challenge of Connected Commerce

【White paper】Challenge of Connected Commerce

DOCUMENT
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Manhattan Associates Company Overview

Manhattan Associates Company Overview

COMPANY
  • E-book viewing
  • Catalog download

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[Ebook] Enhancing Post-Purchase Experience through Digital Self-Service

[Ebook] Enhancing Post-Purchase Experience through Digital Self-Service

TECHNICAL
  • E-book viewing
  • Catalog download

Contact this catalog

What customers expect in the new normal era.

What customers expect in the new normal era.

TECHNICAL
  • E-book viewing
  • Catalog download

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How to build a customer-centric order system.

How to build a customer-centric order system.

TECHNICAL
  • E-book viewing
  • Catalog download

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Omnichannel: Products, Locations, and Human Resources

Omnichannel: Products, Locations, and Human Resources

TECHNICAL
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Manhattan Active Omni - Integrating your commerce from every aspect.

Manhattan Active Omni - Integrating your commerce from every aspect.

PRODUCT
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[Kendra Scott Case Study] Overcoming the Pandemic with Order Management and In-Store Fulfillment in Manhattan

[Kendra Scott Case Study] Overcoming the Pandemic with Order Management and In-Store Fulfillment in Manhattan

TECHNICAL
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Stability 2 (Two) 48 WJacket Tubes

  • NEW
  • PRODUCT

We would like to introduce "Stability 2" handled by FCR and Bio Co., Ltd. This product is a jacket tube with a rack lid lock and anti-rotation function (compatible capacity 2.1ml). Additionally, for products equipped with the rack ID function, a 2D code for rack ID is provided on the bottom surface of the rack, allowing simultaneous reading of the tube ID (bottom surface 2D code) and rack ID within the rack, thereby reducing stress on samples during the reading process. 【Features】 ■ Polypropylene ■ Autoclavable ■ DMSO compatible ■ Compatible with liquid nitrogen vapor *For more details, please download the PDF or feel free to contact us.

Nov 11, 2025

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ROBO TUBE

  • NEW
  • PRODUCT

"ROBO TUBE" is a microtube with 1D/2D code that achieves excellent sealing and fitting properties. By integrating polypropylene and thermoplastic elastomer through one-shot molding, it realizes superior sealing and fitting. Compared to conventional microtubes, the opening and closing of the cap is very smooth, reducing the stress of cap operation. 【Features】 ■ The opening and closing of the cap is very smooth compared to conventional microtubes ■ Reduces the stress of cap operation ■ Innovative two-color molding of polypropylene and thermoplastic elastomer ■ Achieves excellent sealing and fitting properties ■ High compatibility with lab automation *For more details, please download the PDF or feel free to contact us.

Nov 10, 2025

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[New Product] Downflow Dust Collector and Workbench Type Dust Collector

  • NEW
  • PRODUCT

We have unveiled two new products. 【Downflow Dust Collector (DFPRE Large Series)】 A packaged dust collector that combines productivity and practicality. It uses downward airflow to reduce filter load, leading to lower maintenance costs. Suitable for various industrial sectors including metal and machining, industrial applications, and waste recycling. 【Workstation Dust Collector (DBE Series)】 A dust collector integrated with a workstation, saving space. Recommended for dust control in manufacturing processes such as grinding, polishing, cutting, and finishing. It accommodates long and heavy workpieces. Applicable in various manufacturing processes including metalworking, aircraft parts manufacturing, automotive manufacturing, and industrial machinery manufacturing. For more details, please refer to the downloadable catalog or contact us. (C) Nippon Donaldson, Ltd. All rights reserved.

Nov 10, 2025

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■■ Sealed Product Air Leak Test Device | MSZ-0701 series ■■ New standard for waterproof testing. "Dry" non-destructive testing that does not wet electronic devices or packaging. Capable of testing the waterproofness of sealed products (equivalent to IPX7, IPX8).

  • NEW
  • PRODUCT

● To determine the sealing and waterproofing of sealed products based on pressure changes, it is not necessary to conduct tests that involve spraying water on the product or immersing it in water. ● Once the product is placed in a dedicated fixture within the inspection device, waterproofing can be quantitatively confirmed through automatic measurement. ● The target product size is W 300 × D 210 × H 100 mm or smaller. ● The target products include automotive cameras, smartphones, ECUs, small motors, and other packaging containers, and are effective for any products that require confirmation of sealing, waterproofing, and airtightness. ● For product specifications and details, please contact us.

Nov 10, 2025

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■■ The measurement section is made of all stainless steel! General-purpose air leak tester | FLS-0100 series ■■ Designed to meet the strict production line requirements where the use of specific metals is prohibited, such as in electronic component factories and battery factories.

  • NEW
  • PRODUCT

In battery manufacturing lines, if components containing copper are used, there is a possibility that metal powder may mix in, dissolve, ionize, and pass through the separator, causing a malfunction that connects the positive and negative electrodes. Such minute metal powders may not be detected during pre-shipment inspections, and even if they are found, they can lead to various issues, such as the need to increase inspection processes to detect them. Therefore, Fukuda has developed a copper-free (all stainless steel) air leak tester that can be safely used in the production lines of battery manufacturers and secondary battery manufacturing equipment manufacturers. For product specifications and details, please refer to the "Related Product Information" and "Related Catalogs" below.

Nov 10, 2025

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  • フロン排出抑制法に関わるフロン管理工数0 ゼロ 環境負荷を低減する新製品ノンフロンエアードライヤー 周囲温度45℃でも運転可能
  • 新たな発想が、ここで起動する。 課題解決に導くモーションシステムイベント MOTION MIRAI PARK 2025.12.11 Thu~12 Fri 東京国際フォーラム
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