[Warehouse Management System Case Study] Sports Manufacturer New Balance

■Implemented Systems
Warehouse Management System, Supply Chain Intelligence, Slotting Optimization, Audit Payment & Billing
■Challenges
There were issues with customer compliance due to major retailers actively engaging in chargeback programs, as well as numerous delivery compliance issues.
New Balance manufactures and sells innovative technology and a wide range of sizes in performance footwear and apparel. The company operates two distribution centers: one in Lawrence, Massachusetts, covering 360,000 square feet, and another in Ontario, Canada, covering 650,000 square feet. Each DC has 135 employees, holds 30,000 SKUs, and the average annual shipment volume for both DCs is 24 million units. Facing an end-of-support warehouse management product, the company was looking for a new supply chain partner that is an industry leader and can provide ongoing services.
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Manhattan's Warehouse Management System (WMS) is the standard for supply chain innovation. Manhattan's WMS is the first in the industry to incorporate a Warehouse Execution System (WES) within the WMS, utilizing advanced AI, machine learning technologies, and proprietary algorithms for orchestration, making it a WMS with excellent mobility and flexibility.