Two selectable courses to meet your needs! Kyu-ton Support Plan
The "Q-ton Support Plan" is a service maintenance plan for the natural refrigerant CO₂ heat pump water heater "Q-ton." Customers can choose from two plans based on their needs, such as "wanting to operate energy-efficiently," "wanting to reduce CO₂ emissions," "wanting stable operation," and "wanting to reduce maintenance costs." Maintenance inspections and parts replacements will be conducted according to the operating conditions to ensure stable operation and longevity of the equipment. [Support Plans] [Premium (Contract Period: 13 years)] ○ Repair costs are covered by the maintenance contract fee, so there are no unexpected expenses. ○ Recommended for customers who use the equipment for long hours. [Standard] ○ Maintenance inspection and parts replacement costs are included in this plan. For more details, please contact us or download the catalog.
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basic information
【Maintenance Items】 [Maintenance Inspection] ○ Regular Inspection → Service staff will visit to check the condition of your equipment. ○ Request Inspection → Service staff will be dispatched according to the customer's request. [Parts Replacement] ○ Free of Charge for Replacement Work → If parts are replaced, the cost of dispatching service staff and the work fee will be free of charge. ○ Free of Charge for Parts (Standard Plan is Paid) → If parts are replaced, the cost of the replacement parts will be free of charge. → However, for water circuit parts (DC water pump, flow control valve, electric valve, pressure reducing valve, check valve, strainer) and gas cooler, support is limited to three times within 13 years. [Others] ○ Suggestions for Operational Improvement ○ Use of Dedicated Call Center for Quton ○ Priority Handling for Service Response ○ Free Response to Specification Changes ○ Cleaning of Heat Source Water Heat Exchanger (Standard Plan is Optional) ○ Cleaning of Heat Source Air Heat Exchanger (Standard Plan is Optional) ○ 24-Hour Monitoring System (Both Plants are Optional) ● For more details, please contact us or download the catalog.
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Company information
Mitsubishi Heavy Industries Thermal Systems, Ltd. primarily focuses on air conditioning and refrigeration equipment (ranging from residential to commercial buildings and factories) developed by Mitsubishi Heavy Industries. It also manages the sale and service of various devices and peripheral equipment, such as horticultural heating, hospital air conditioning (sterilization and clean air), school air conditioning, humidifiers, and air purifiers. In addition, alongside the sale of air conditioning equipment, the company actively engages in efforts towards a "low-carbon society." Centered around the newly established Energy Solutions Division, which includes Mitsubishi Heavy Industries' solar power generation systems, the company provides extensive support for energy conservation and CO2 reduction, including heat insulation, shading, and energy-efficient lighting, tailored to meet customer needs.