Even in the event of unexpected troubles, you can rest assured! We provide speedy support with a perfect system in place!
The "Remote Monitoring Service" is a service that swiftly investigates the cause of troubles during unexpected incidents through remote monitoring and responds optimally and quickly towards recovery. The VPN built for remote access is separate from your company's internal network, ensuring that your important information does not leak. Additionally, in the case of advanced equipment installation, it can be used free of charge during the one-year warranty period. We will prepare all necessary equipment such as cameras, routers, and internet line contracts. (This service is available within mobile phone communication areas.) 【Features】 ■ Quick response through remote access ■ Security is ensured ■ One year of free service *For more details, please refer to the catalog or feel free to contact us.
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【Service Flow】 ■Trouble Occurs ■Call Maddox ■Start Remote Monitoring ■Receive Instructions via Phone and Resolve Trouble ■Achieve Quick Problem Resolution and Resume Production *For more details, please refer to the catalog or feel free to contact us.
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【Usage】 ■ In case of unexpected trouble * For more details, please refer to the catalog or feel free to contact us.
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Company information
Maddox, as a technology development proposal-based company, is responsible for the entire process from planning and design to post-delivery support for "automated warehouses" specialized in rolled materials, long materials, and hoop materials. Additionally, leveraging our years of accumulated technical expertise, we will develop and provide optimal machinery and equipment tailored to our customers' needs with new creativity and innovation.