Supporting customer satisfaction! Toshiba IT Services' service infrastructure.
Toshiba IT Services has many facets. It is a collection of technologies and functions cultivated from our track record and experience in addressing issues related to IT equipment and mechanical systems, solving our customers' problems. The service infrastructure is built upon and established on that track record. The service infrastructure functions as a versatile device to support customer satisfaction, expanding your business domain. 【Features】 ■ Realizes centralized reception of operations and issues from customer administrators and system users ■ Achieves rapid response by utilizing advanced technical knowledge and a shared database ■ Provides centralized reception of issues from across the country, 24 hours a day, 365 days a year ■ A team of specialists responds to various issues with high technical skill and reliable quality ■ Handles construction related to IT equipment *For more details, please refer to the PDF document or feel free to contact us.
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【Other Features】 - One-stop support from consulting, implementation, to construction schedule management - Pre-assembly and configuration at the kitting center before on-site implementation and installation - Utilization of our proprietary AKT (Auto Kitting Tool) to shorten processes - Logistics hubs established in major cities nationwide - 24/7 system, capable of coordinating with engineers' on-site arrival times - Support for all processes from IT equipment implementation planning to asset management, repair, reconfiguration, and disposal - One-stop service from accepting IT equipment reconfiguration requests to completion - Monitoring of customer system status 24/7 - In case of abnormalities or when action is needed, responses can be executed according to operational procedures - Engineers at service hubs nationwide provide on-site support 24/7 - Ensuring rapid and reliable maintenance support from regular system inspections to emergency recovery operations *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Toshiba IT Services Corporation is a company responsible for the IT services sector of the Toshiba Group. Based on the rich experience and achievements we have cultivated so far, we aim to provide the best services that satisfy our customers and continue to support their sustainable growth. Furthermore, by building a trusting relationship with our customers, we promise to create new services and contribute to the development of our customers and society by sharing diverse values.