Supporting all aspects from business improvement to system planning and construction, as well as business outsourcing and operations!
"Contact Center Solutions" is a service that provides comprehensive support from planning, design, and construction to operational support such as human resource assistance and training. We propose suitable systems from a wide variety of contact center systems. We offer suggestions for centers that evolve through the use of AI and cloud technology. Our goal is to create a contact center that evolves together with our customers. Additionally, we have an outsourcing center in Hiroshima, where we have numerous achievements in handling customer reception centers for mail order and help desk reception centers. Please feel free to contact us. [Service Contents] ■ Investigation of the current situation, identification of issues, and consideration of solutions towards the desired state ■ Implementation of necessary designs based on policies/goals and results of the current situation survey ■ System construction utilizing AI/cloud technology ■ Staff recruitment/staff training support ■ Proposal of improvement plans, etc. *For more details, please refer to the PDF materials or feel free to contact us.
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**Overview of Contact Center Solutions** ■ Planning, Research, and Strategy Development We collaborate with our clients to devise suitable strategies aimed at revenue expansion, market share acquisition, and maintaining relationships with customers. ■ Design and Construction We propose an appropriate contact center framework that aligns with our clients' intentions (revenue expansion, cost reduction). ■ Operation and Management We support the reform of companies' customer contact operations and improve customer satisfaction through enhancements in customer experience, thereby increasing customer retention and enhancing our clients' added value. ■ Evaluation and Improvement Based on BMC's operational expertise and research and analysis know-how, we assist in not only efficiency improvements but also in strategizing for revenue expansion and maintaining relationships with customers. *For more details, please refer to the PDF materials or feel free to contact us.*
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For more details, please refer to the PDF document or feel free to contact us.
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At the Management Center Co., Ltd., we have been responding to our customers' needs by providing business improvement support, information systems (IT solutions), and outsourcing (BPO). Based on the accumulated service examples and know-how, we now combine and integrate each service to offer tailored solutions to our customers as "composite services" in a one-stop manner. We will continue to pursue high quality that meets our customers' management innovation as a reliable partner.