You can improve response quality/productivity, enhance customer satisfaction, and optimize costs!
"Omnia LINK" is a total telephony solution for call centers based on a cloud-based IP-PBX. In addition to basic call and management features, it offers next-generation functionalities such as real-time transcription of call audio using AI, call volume prediction, and FAQ recommendations. [Features] ■ All necessary functions for call centers are included without the need to combine various products. ■ Equipped with AI capabilities from Google Cloud Platform(TM). ■ Capable of real-time processing of transcription through voice recognition, among other features. *For more details, please download the PDF or feel free to contact us.
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【Featured Functions】 ■ Real-time Text Conversion ■ Watchover ■ Incoming Call Prediction ■ Bowline ■ Seekassist, etc. *For more details, please download the PDF or feel free to contact us.
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Our company is a group of experts in customer service and BPO services. By combining the diverse know-how we have gained from our experiences in operating various contact centers, we propose advanced solutions through functional combinations such as "operator and SV support tools (seekassist and watchover)."