A contact center solution that supports the "discovery" of business opportunities from customer feedback.
"Discoveriez," provided by G-next, is a SaaS platform that supports the digital transformation of customer interactions by centrally managing and sharing information and documents generated from customer interactions, as well as communications with related departments. ■ Simplifies and streamlines complex customer interactions and workflows ■ Achieves automatic data conversion and master creation of accumulated forms and unorganized information ■ Implements risk management through incident information analysis and alert issuance *For more details, please contact us at https://discoveriez.jp/.
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basic information
【Typical Basic Functions】 - Reception information registration - Customer information registration - Email function - Risk detection - Report output - CSV output - Aggregation and analysis function 【Typical Optional Functions】 - Integration with in-house database - FAQ - Smartphone compatibility - Dealer search function - CTI integration and voice recognition
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We have developed and provide an industry-specific platform to leverage incident/complaint information received at our customer support desk for corporate management. We offer services such as "Discoveriez," which specializes in customer touchpoints to organize voices from the world and accelerate the path to solutions. Please feel free to contact us if you have any requests.
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