ジーネクスト Product Lineup

We would like to introduce a case study of implementing 'Discoveriez', which we handle, in an apparel company. In response to the challenge of customer information being managed separately, we utilized the centralization of customer feedback to analyze information by brand, area, etc. Additionally, we addressed the issue of spending too much time confirming products and searching for sales destinations during inquiries, leading to significant reductions in response time, improved operational efficiency, and close collaboration with quality management to implement product improvements. 【Implementation Effects】 ■ Utilization of centralized customer feedback as analyzable information by brand, area, etc. ■ Renewal of the survey system to collect information on customer experiences across brands ■ Early detection of product defects, etc. ■ Collaboration and communication with internal teams and business partners (textile and sewing manufacturers) ■ Implementation of product improvements through significant reductions in response time and close collaboration with quality management, leading to improved operational efficiency. *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

We would like to introduce examples of the implementation of 'Discoveriez', which we handle, in various companies. In the retail industry, we integrated various reservation systems for use across all stores, achieving faster cross-departmental collaboration at each service point. In the manufacturing sector, it was introduced as a customer response system, enabling sustainable functional updates and more efficient information sharing. Additionally, it has been implemented in the food service and distribution industries, and in the insurance sector, the centralization of data registration and management systems has significantly improved operational efficiency. 【Case Overview (Partial)】 < Retail Industry > ■ Challenges - Various reservation points and stores were managing information (customer response history) separately, leading to delays in customer responses. ■ Effects - Accelerated cross-departmental collaboration between the customer consultation center and reservation reception center. *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

We would like to introduce a case study of implementing 'Discoveriez', which we handle, into our call center business. It is equipped with a variety of features suitable for channels, CTI integration, and customer support, allowing it to be utilized as an information sharing and customer management tool that can be edited in inbound call centers. In outbound call centers, it has achieved efficiency in outbound operations through appropriate design tailored to outbound initiatives and CTI integration. [Usage] ■ Inbound Center - Utilized as an information sharing and customer management tool that allows editing and tracking history. ■ Outbound Call Center - Utilized as a necessary tool for telemarketing and telephone sales. *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

We would like to introduce a case where we implemented 'Discoveriez' in our store expansion (including franchise). Previously, there was no system in place to quickly share opinions and complaints that arose in the sales field or stores with the head office, leading to frequent communication lapses and issues with progress report confirmations. After implementation, we were able to grasp reports from the field in a timely manner, and it became easy to create and submit reports. 【Case Overview】 ■Challenges - There was no system to quickly share opinions and complaints from the sales field or stores with the head office. - Communication lapses and issues with progress report confirmations occurred frequently. ■Results - We were able to grasp reports from the field in a timely manner. - Reports can now be easily created and submitted. *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

We would like to introduce a case study of the implementation of 'Discoveriez' in the food industry. By implementing it, we can detect anomalies in products and services without the need for subjective judgment, define and visualize risks, and achieve information catch-up and internal sharing. Additionally, we have eliminated multiple Excel management systems and centralized operations, leading to increased productivity. We also managed communication history with other departments, contributing to further productivity improvements. 【Implementation Effects】 ■ Detection of anomalies in products and services without subjective judgment ■ Catching up on customer feedback ■ Moving away from analog communication via Excel and email *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

We would like to introduce the features of 'Discoveriez' that we handle. It includes "Incident Management: Registration of Reception Information and Customer Information," as well as "Approval Workflow" and "Aggregation Analysis and Reporting." Additionally, there are features such as the "Risk Sensor," which displays similar cases based on specific conditions, and the "Email Notification" function, which automatically sends emails to stakeholders. 【Feature List】 ■ Incident Management: Registration of Reception Information and Customer Information ■ Approval Workflow (Management of Approval Status) ■ Aggregation Analysis and Reporting (Cross-tabulation, CSV Output, Report Output, Portal) ■ Risk Sensor ■ Master Creation (including integration with core systems) ■ Multi-channel Integration (CTI, Email, Chat, BI Tools, etc.) *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

We would like to introduce case studies of the industries using 'Discoveriez' that we handle. In the developer sector, sales representatives can check customer inquiry information on their smartphones and quickly utilize it for upselling and cross-selling. Additionally, it is being used in manufacturing, apparel, food manufacturing, daily necessities, and the restaurant industry. [Implementation Locations] ■ Developers ■ Manufacturers ■ Apparel ■ Food Manufacturers ■ Daily Necessities ■ Restaurants *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

We would like to introduce the strengths of 'Discoveriez', which we handle. It is suitable for multi-tenancy due to Japan's unique business practices such as retail distribution, wholesale, and dealerships, enabling businesses to be viewed not just as "points" but as "areas." Additionally, it supports the promotion of VOC utilization within companies as a platform for various departments that exist within the organization. 【Features】 ■ Well-suited for multi-tenancy due to Japan's unique business practices ■ Achieves multi-stakeholder management by connecting and summarizing various information ■ Centralized management of disparate information, personalized tasks, scattered customer touchpoint information, and information within individually used systems ■ Enables appropriate information transmission and sharing tailored to various stakeholders such as departments, business partners, and customers *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

"Discoveriez," provided by G-next, is a SaaS platform that supports the digital transformation of customer interactions by centrally managing and sharing information and documents generated from customer interactions, as well as communications with related departments. ■ Simplifies and streamlines complex customer interactions and workflows ■ Achieves automatic data conversion and master creation of accumulated forms and unorganized information ■ Implements risk management through incident information analysis and alert issuance *For more details, please contact us at https://discoveriez.jp/.

• Other information systems