We will introduce a case that realized the visualization of issues from customer and employee feedback!
We would like to introduce a case where we implemented 'Discoveriez' in our store expansion (including franchise). Previously, there was no system in place to quickly share opinions and complaints that arose in the sales field or stores with the head office, leading to frequent communication lapses and issues with progress report confirmations. After implementation, we were able to grasp reports from the field in a timely manner, and it became easy to create and submit reports. 【Case Overview】 ■Challenges - There was no system to quickly share opinions and complaints from the sales field or stores with the head office. - Communication lapses and issues with progress report confirmations occurred frequently. ■Results - We were able to grasp reports from the field in a timely manner. - Reports can now be easily created and submitted. *For more details, please refer to the PDF document or feel free to contact us.
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We have developed and provide an industry-specific platform to leverage incident/complaint information received at our customer support desk for corporate management. We offer services such as "Discoveriez," which specializes in customer touchpoints to organize voices from the world and accelerate the path to solutions. Please feel free to contact us if you have any requests.
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