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  6. Cloud-based SaaS platform 'Discoveriez'

Cloud-based SaaS platform 'Discoveriez'

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last updated:Oct 20, 2025

ジーネクスト
ジーネクスト
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A contact center solution that supports the "discovery" of business opportunities from customer feedback.

"Discoveriez," provided by G-next, is a SaaS platform that supports the digital transformation of customer interactions by centrally managing and sharing information and documents generated from customer interactions, as well as communications with related departments. ■ Simplifies and streamlines complex customer interactions and workflows ■ Achieves automatic data conversion and master creation of accumulated forms and unorganized information ■ Implements risk management through incident information analysis and alert issuance *For more details, please contact us at https://discoveriez.jp/.

    Other information systems
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Cloud-based SaaS platform 'Discoveriez'

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  • Related Link - https://discoveriez.jp/

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basic information

【Typical Basic Functions】 - Reception information registration - Customer information registration - Email function - Risk detection - Report output - CSV output - Aggregation and analysis function 【Typical Optional Functions】 - Integration with in-house database - FAQ - Smartphone compatibility - Dealer search function - CTI integration and voice recognition

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Discoveriez Introduction Flyer 202510

Discoveriez Introduction Flyer 202510

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Introduction materials for our company's solution (SRM_Design_Lab) 202510

Introduction materials for our company's solution (SRM_Design_Lab) 202510

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[Joint Online Seminar] GeneX Next x Revcomm [Is your call center only hearing "one side" of the customer's voice?]

  • Seminar・Event

We will be holding a free online seminar on the theme of promoting DX in contact centers and customer service departments, co-hosted with RevComm, Inc. (MiiTel). In this seminar, we will introduce the concepts of business improvement using the voice analysis AI "MiiTel" and CRM "Discoveriez," along with specific case studies on improving response quality, enhancing operational efficiency, and utilizing data through AI. You will also be able to see the latest trends in contact center reform using voice AI and generative AI. 【Event Overview】 ■ Date: August 7, 2026 (Friday) ■ Format: Online (Free participation) ■ Co-hosts: RevComm, Inc. and Gnext, Inc. 【Recommended for the following customers】 - Those who want to improve customer service and contact center operations - Those who want to analyze and utilize call data with AI - Those who want to accumulate response history in CRM and improve operational efficiency - Those considering the use of AI agents and generative AI - Those who want to leverage VOC (Voice of Customer) for management improvement ▼ Register here https://go.miitel.jp/seminar/20260807

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IT Trend Expo 2026 Summer

  • Seminar・Event

Notice of our company's participation in the "IT Trend EXPO 2026 Summer," one of the largest web exhibitions in Japan, to be held from September 1, 2026 (Tuesday). Event Overview of IT Trend EXPO 2026 Summer Date: September 1 (Tuesday) to September 4 (Friday), 2026 Location: Online Participation Fee: Free Organizer: Innovation & Co., Ltd. *Those who have participated in past IT Trend EXPO events are also requested to register again. Our company will be showcasing "Discoveriez" in the AI category. However, this exhibition is not only an opportunity to visit the "Discoveriez" booth but also a great chance to gather information on the latest technologies that can create significant synergies for your business and daily operations. Registration takes about a minute! We look forward to your participation. https://it.expo.it-trend.jp/key/1cbjjbnl

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ジーネクスト

ジーネクスト

IT/Telecommunications

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We have developed and provide an industry-specific platform to leverage incident/complaint information received at our customer support desk for corporate management. We offer services such as "Discoveriez," which specializes in customer touchpoints to organize voices from the world and accelerate the path to solutions. Please feel free to contact us if you have any requests.

Product/Service List (9)

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