Significantly reduce the time spent searching for people, items, and places, enhancing customer service!
We would like to introduce a case study of the smartphone IP wireless system 'Buddycom' that we handle. Last year, Aeon Retail Co., Ltd. introduced approximately 20,000 smartphones in their stores, taking the first step towards the digitalization of their operations. However, due to a chronic shortage of staff in the stores, simply introducing smartphones made it difficult to provide adequate customer service. Therefore, they decided to implement our product with the aim of realizing "work style reform for employees." After the implementation, there was a reduction in tardiness and absenteeism during training and morning meetings, and staff could quickly call for assistance at the registers and packaging, which reduced the waiting time for customers. [Overview] ■ Industry: Retail ■ Usage Scenario: Store Operations ■ Start of Use: August 2017 *For more details, please refer to the PDF document or feel free to contact us.
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【Effects After Implementation】 ■ There has been a reduction in tardiness and absenteeism for training sessions and daily meetings, allowing for immediate calls for cash register and packaging support, which has decreased the waiting time for customers. ■ The distance employees travel has been reduced to half when comparing the step count before and after implementation. ■ Despite the reduced travel distance, communication and customer service interactions have improved, resulting in positive effects on customer service. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Science Arts provides cloud services that contribute to customers as a mainstream business focused on mobile-first and cloud-first.