[BPO Implementation Case] Government Agencies - Registration and Certificate Issuance Desk Operations

Bright and courteous customer service with a focus on the spirit of hospitality! Standardization and visualization of business procedures to eliminate administrative errors.

The window for issuing certificates related to the national registration system, as well as the reception and handling of mail applications from across the country, has not clearly defined operator skills or established business knowledge, leading to a notable personalization of skills. Standardization and efficiency of business procedures have become challenges in improving quality. In response, our company provides 'BPO (Back Office)'. By re-evaluating business flows, documenting and improving business knowledge, we have achieved standardization and visualization of business procedures, thereby eliminating clerical errors. Additionally, we have assigned a guide at the reception desk to provide bright and courteous service with a focus on hospitality, which has improved user convenience and satisfaction. 【Business Overview (Scale)】 ■ 1 Manager ■ 3 Supervisors ■ 20 Operators *For more details, please refer to the PDF document or feel free to contact us.

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