[Model Case] CRM Implementation - Primary Reservation Reception and Phone Handling for Restaurants and Similar Businesses
Beauty salons, clinics, etc.! You can reduce labor costs without having to hire telephone support staff.
Our company offers a "CRM (Call Center)" service. We solve issues faced by customers such as "Due to a small management team, we are unable to answer calls when we are out or attending to visitors, resulting in missed reservations," and "By handling calls during customer visits, we keep waiting customers waiting, leading to a decrease in customer satisfaction." With our service, there will be no missed reservations during customer visits or when unavailable, leading to increased sales and new customer acquisition rates, reduced hiring and training efforts, the ability to focus on core business activities, and a reduction in labor costs. 【Business Overview and Scale】 ■ Available for consultation regarding weekday and peak hours, regular holidays, evening hours, and 24-hour support, etc. ■ Can accommodate from one seat ■ Services include reservations, changes, cancellations, schedule adjustments, product and medical department guidance, and directions from the nearest station. *For more details, please refer to the PDF document or feel free to contact us.
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basic information
**Customer Challenges:** - Due to a small management team, we are unable to answer calls while out or attending to visitors, resulting in missed reservations. - During closed hours and at night, we handle callbacks through an automated system for personal information registration, but the registration rate is low, causing us to miss business opportunities. - We only want to outsource during busy periods or times, such as events and campaigns. - Due to the low number of calls, we cannot afford the labor costs of hiring new staff. - Answering calls while attending to visitors leads to delays for customers currently being served, resulting in decreased customer satisfaction. *For more details, please refer to the PDF document or feel free to contact us.*
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Applications/Examples of results
【Examples of Target Industries】 ■ Beauty (esthetics, hair salons, nail salons, hair removal salons, etc.) ■ Food and Beverage (restaurants, izakayas, etc.) ■ Clinics (hospitals, osteopathic clinics, acupuncture clinics, etc.) ■ Schools (English conversation, yoga, sports gyms, etc.) ■ Professional Services (lawyers, judicial scriveners, administrative scriveners, social insurance labor consultants, etc.) ■ Real Estate Companies, etc. *For more details, please refer to the PDF document or feel free to contact us.
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Company information
Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through our back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.