Experts provide remote assistance for troubleshooting, maintenance, and application problem-solving!
"CrossLab Virtual Tech Support" is a digital service that allows you to receive technical support directly from Agilent experts in real-time using tools suitable for each case, such as phone, video calls, and the Agilent CrossLab Virtual Assist app. Experts assist with troubleshooting, maintenance, and application problem-solving remotely. Additionally, our service experts utilize this service when preparing for on-site visits. Please feel free to contact us when you need assistance. 【Features】 ■ Easily contact Agilent experts ■ Reduce costs ■ Significantly streamline on-site services ■ Ensure you can resolve simple issues on your own ■ Reduce the environmental impact on the lab *For more details, please refer to the PDF document or feel free to contact us.
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【Other Features】 ■ Reduce equipment downtime from several days to just a few minutes. ■ Utilizing video and augmented reality (AR) capabilities, experts can act as the customer's eyes and ears, providing remote troubleshooting and diagnostics support. ■ No need to wait for an expert's on-site visit, eliminating costs and hassle associated with shipping equipment for off-site repairs. ■ Higher accuracy in remote diagnostics allows our experts to select the appropriate parts, enabling problem resolution during the initial visit. ■ By troubleshooting issues through remote channels before scheduling an on-site visit, unnecessary trips and equipment shipping can be avoided, leading to a reduction in carbon dioxide emissions. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Agilent was born out of the Hewlett-Packard Company's spin-off in 1999. Since then, we have received numerous awards related to innovation and have obtained patents for inventions that surpass those accolades. More importantly, the number of customers we serve has been increasing year by year, demonstrating the strength of our partnerships. Agilent has become a leader in the life sciences, diagnostics, and applied chemistry markets. We provide instruments, services, consumables, applications, and expertise to laboratories around the world, contributing to the discovery of insights that our customers are exploring. Through our expertise and reliable collaboration, we offer highly dependable solutions to our customers.
