[Case Study] Web Reservation System

Introducing a case where automatic reservation responses can be made to customers from the web.

We would like to introduce a case where a "Web Reservation System" was implemented on a website primarily structured for inn information. When a reservation was made by a customer, the inn staff had to manually input the reservation into the front desk system, which sometimes led to time loss, input errors, and communication mistakes. After implementing the reservation system, the workload for staff was reduced, and time loss from the moment of reservation acceptance was minimized, resulting in smoother bookings. [Case Overview] ■ Issues - Manual input of reservations into the front desk system - Separate email or phone communication to inform customers that their reservation was successful ■ Results - Eliminated the hassle of manually inputting reservations into the front desk system - Enabled automatic reservation responses to customers via the web *For more details, please refer to the related links or feel free to contact us.

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