Third-Party Maintenance Case: Osaka Prefecture - From Quick Spot Response to Maintenance Contract
Customer case in wholesale and retail: Recovery of HP devices with integrated POS data and maintenance contract.
After the electrical inspection of the building, we received a report that the server would not start. The client is a company with stores nationwide, and they urgently needed to restore the equipment that integrates POS data. In the case of spot maintenance, we usually require about two weeks for preparation. However, this time, the customer promptly collected logs and proceeded with the internal ordering process. Additionally, there happened to be surplus parts (FAN) available in-house, which allowed us to quickly visit for the repair work. Although they consulted with other companies as well, they chose us based on two points: the low price and the duration until repair. Furthermore, the proximity of our Kansai base and the fact that maintenance parts were secured with bands in the rack in our website photos provided reassurance for disaster response, leading to a maintenance contract. If you are currently using a server that has completed maintenance as part of your existing system, please consider our "temporary maintenance" service. 【Case Overview】 ■Industry: Wholesale and Retail ■Location of Maintenance Target Equipment: Suita City, Osaka Prefecture ■Target Model Name: ProLiant ML150 G6
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Brave Computer has established a nationwide network supported by self-maintenance bases. We aim to expand areas where rapid responses are possible and provide services that are close to the community. "If it's important equipment, I want to entrust maintenance to a company with a nearby base." If you have such needs, please leave it to Brave's "Connection Maintenance." *For more details, please refer to the PDF document or feel free to contact us.
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With a limited IT investment budget, why not save on 'defensive' investments in core systems using 'transitional maintenance' and effectively utilize it for 'offensive' investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we thought we should provide a service that makes customers feel good about keeping their systems running—specifically, a maintenance service that allows servers reaching their fifth year to operate for ten years. Thus, we made 'transitional maintenance' our core service, aiming to become a leading company in third-party maintenance in Japan, and we have provided 'transitional maintenance' with over 72,000 contracts to date. We can support not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.