Explaining key indicators in business strategy! Also includes tips on utilizing CRM/SFA to manage key indicators effectively.
This document focuses on the Key Success Factors (KSF) necessary for achieving Key Goal Indicators (KGI) and Key Performance Indicators (KPI), providing explanations of their definitions, relationships, and appropriate setting methods, as well as how to utilize CRM/SFA tools to aid in setting these indicators. It explains successful cases of appropriate KSF settings and points for selecting CRM/SFA that contribute to performance improvement. Additionally, it includes features and implementation results of our product "e-Sales Manager Remix." [Contents] ■ Definitions and relationships of KGI/KPI and KSF ■ Setting KSF/KPI necessary for achieving KGI ■ Successful cases with appropriate KSF settings ■ [Special Feature] How to utilize CRM/SFA for managing important indicators ■ Points for selecting CRM/SFA that contribute to performance improvement *For more details, please refer to the PDF document or feel free to contact us.
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with its "e-Sales Manager" since 1999. It has a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization support). Effortless yet results-driven! A stress-free CRM/SFA [e-Sales Manager Remix]: https://www.e-sales.jp/ *Based on our achievements and the Japan Standard Industrial Classification.