Profitization of After-Sales Service! An Overview of the Online Seminar Introduced in a Column.
On January 19, 2023, our company (Softbrain Corporation) held an online seminar titled "Turning the After-Sales Service Department into a Profit Center to Achieve a 10% Operating Profit Margin for Equipment and Machinery Manufacturers." Due to the declining birthrate and aging population, various industries are experiencing market downsizing, prompting domestic companies to transform their business models. This seminar aimed at equipment and machinery manufacturers explained the current market situation and outlook, differences with European and American companies, and the pathway to improving operating profit margins by turning after-sales service into a profitable business. A summary of the seminar will be reported. *For detailed content of the column, please refer to the related links. For more information, feel free to contact us.*
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with its "e-Sales Manager" since 1999. It has a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization support). Effortless yet results-driven! A stress-free CRM/SFA [e-Sales Manager Remix]: https://www.e-sales.jp/ *Based on our achievements and the Japan Standard Industrial Classification.