On-site maintenance (third-party maintenance, EOSL maintenance) "Tsunagi Maintenance (R)"

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last updated：Jun 09, 2025

24/365 incident reception. Providing maintenance support with a 4-hour response goal! Achieving reliable onsite maintenance (third-party maintenance) as an ASCDI member.

We will send the logs of the malfunctioning equipment, and after our engineers analyze them, we will coordinate a visit date and carry out on-site maintenance. Our team will deploy from various locations to replace the faulty equipment, confirm its normal operation, and ultimately replenish the maintenance parts used. To avoid keeping our customers waiting, we offer 24/7 support for reporting issues via phone or email. We also provide maintenance support with a target response time of four hours (area-limited service). "Interim maintenance" is part of third-party maintenance and EOSL maintenance, targeting servers, storage, network devices, and more. In fact, about 75% of large companies in Europe and the United States are already utilizing it, making it a standard service for sustainably leveraging IT resources. Our company is a member of ASCDI and procures maintenance parts from trusted partners. Parts from the reuse market are inspected and aged before being managed at each location. The biggest advantage of "interim maintenance (third-party maintenance)" is that it can handle equipment from different manufacturers collectively, streamlining the maintenance contact point. Contracts can be tailored to the duration, and it is also possible to align replacement timings. *For more details, please refer to the catalog available for download in PDF format.

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basic information

<1> On-site maintenance that does not keep customers waiting - 24/7/365 support for incidents (phone/email) - Maintenance support with a target response time of 5 hours (area-limited service) <2> In-house engineers (customer engineers) provide consistent technical standards at all times - Customer support through our own operated call/contact center - Direct communication with in-house engineers who have knowledge and experience - Consistent technical standards because they are in-house engineers <3> Support for major manufacturers and models both domestically and internationally - Application of MPSP (Multi-Platform Maintenance Service Program) - Multi-vendor support is possible - Consolidation of maintenance contact points to facilitate IT asset management <4> Stocking repair parts for maintenance specific to each customer - Procured from domestic and international secondary markets, inspected and aged in-house - Stored at the nearest maintenance base as customer-specific parts with regular aging - For multi-year contracts, maintenance parts are procured in one shot *For more details, please download the PDF or feel free to contact us.

Price information

The amount varies depending on the manufacturer, model, maintenance period, and number of units. We will provide a quote each time, so please feel free to contact us.

Delivery Time

Please contact us for details

※It will vary depending on the details of your request, just like the price. Please feel free to contact us.

Applications/Examples of results

We have over 700 companies and more than 72,000 contracts, and we are highly regarded by many customers, including corporations, local governments, and medical institutions. <Frequently Asked Questions about "Connecting Maintenance"> <1> Is it cheaper than manufacturer maintenance? While the maintenance costs themselves may actually be higher, it significantly contributes to cost-cutting in terms of reducing replacement costs. By utilizing hardware that is still functional, valuable resources can be invested in more proactive initiatives. <2> Is it okay if it's used equipment? We place the highest priority on maintaining quality for the materials used in maintenance. 1. Inspection and testing, 2. Power-on testing, 3. Inspection using manufacturer tools, 4. Regular inspections, 5. Pre-deployment inspections. By conducting these tests, we can keep issues related to materials at a very low level. We also offer spot maintenance (per-call maintenance) to meet the needs of customers who wish to repair only the specific faulty parts. Please feel free to consult with us.

Detailed information

We will support our customers' maintenance systems to operate equipment that has reached EOSL in 5 years for an additional 10 years.
On-site maintenance for "connective maintenance" involves sending the logs of the malfunctioning equipment, after which our engineers analyze them to determine the necessity of on-site maintenance. We then adjust the visit date and time according to the contracted service plan, dispatch on-site maintenance from various locations, replace the faulty equipment, and confirm its normal operation. Finally, the replenishment of the maintenance materials used is the basic flow of the process.
We store dedicated maintenance parts at the nearest base to your installation location.